Your 123-reg dedicated servers service level agreement

You want peace of mind. That's why all our 123-reg dedicated servers are backed by a service level agreement which explains our promises to you:

• 99.9% network uptime
  123-reg has direct access to its powerful tier 1 network with over 100 points of presence across the UK, so we're completely confident that our network will never go down.
• Instant reboot
  There will be times when you'll need to reboot your server. The quicker it can be done the better it is for you and your business. With 123-reg you can reboot your dedicated server instantly whenever you need to just log in to your web-based control panel.
• Security updates
  We'll monitor security developments and subscribe to all notification lists for security updates relevant to your server. We'll respond to any security threat by applying the relevant patch to your server or taking mitigating action (excludes root access servers).
• Instant hardware replacement
  In the event of a hardware failure, time is always of the essence. We maintain a complete server with the same or better hardware specification as yours, installed, configured and ready to roll.
• Bandwidth
  We have access to a huge and powerful network, so we'll always have enough bandwidth available to service every single customer at their full capacity - your site won't be slowed down by oversold bandwidth.