Frequently asked questions
Information about our email address and mailbox services
About our email services
- What do I get with email from 123-reg?
- How many email addresses can I have?
- What is a mailbox?
- What is POP3?
- Can I check 123-reg email with software like Outlook Express?
- What is 123-reg webmail?
- What is Email Defence?
- Do I have to have a domain name to buy an email address?
- Can I send email through 123-reg too?
What do I get with email from 123-reg?
You'll get:
- A unique, personalised email address in the form anythingyoulike@yourdomain. You can use your name,
your company name, a nickname, or whatever else you like.
It's truly personal - there's no need to spend ages finding an address that hasn't been taken. Because you own the domain name, you can choose exactly what to put in front of it as an email address. - A POP3 mailbox, which will let you receive email sent to the address using software like Outlook Express.
- Access to 123-reg webmail. This lets you check your email from almost anywhere in the world - as long as you can find a computer with internet access and a web browser like Internet Explorer.
- Secure webmail access. If you want, you can choose to access your webmail over a secure connection (like online shops use when you enter your credit card details). This gives you extra protection when sending or receiving messages.
How many email addresses can I have?
You can have as many email addresses as you like. You'll need to buy each one separately, and you can get a discount if you buy in bulk.
What is a mailbox?
A mailbox is an area on a server where messages sent to your email address arrive. They are held in the mailbox until you log in to check for messages. Every email address has its own mailbox.
Each email address you buy from 123-reg includes a mailbox on our servers. You can check for new messages either by logging in with software like Outlook Express, or by using our webmail service.
What is POP3?
POP3 stands for Post Office Protocol. It's the name of the method used to download emails from a server to a your computer. Sometimes a mailbox is called a 'popbox' - they're essentially the same thing.
Can I check 123-reg email with software like Outlook Express?
Yes. You can check your 123-reg email with any email software that allows you to connect to a POP3 mail server. Actually, there are very few which can't do this. Popular email programs include:
- Microsoft Outlook and Outlook Express
- Microsoft Windows Live Mail
- Eudora
- Lotus Notes
- Apple Mail
- Mozilla Mail
- Thunderbird
- Opera Mail
- Pegasus Mail
We don't offer support for all these programs, but we'll provide all the settings you need to get started. You just need to follow the program's instructions to add a new email account.
What is 123-reg webmail?
123-reg webmail lets you check your email from any computer with a web browser (like Internet Explorer) and internet connection.
It's a fully-functioning email program inside your web browser. It lets you send and receive messages just as easily as if you were using a piece of software on your computer at home.
The biggest benefit of 123-reg webmail is its flexibility. It removes the need for you to be at a specific computer to check for new emails.
Read more about 123-reg webmail »
What is Email Defence?
123-reg Email Defence is one of the most comprehensive and effective email threat protection services on the market.
It filters all your email before it reaches your mailbox, blocking spam, viruses, worms and other online threats. Better still, it's free with every email address you buy at 123-reg.
It provides an extra line of defence against internet nasties which arrive at your computer via email. We think it's a good idea to combine email defence alongside installing a security package on your own computer.
Read more about Email Defence »
Do I have to have a domain name to buy an email address?
Yes. The whole point of 123-reg email is that it gives you an email address that really reflects your personality and identity (or that of your family, your business, or whatever you're going to us the email addresses for!).
A key part of that is making sure the bit that comes after that'@' symbol - the domain name - is unusual. And you can do that without having your own domain name.
If you don't yet have a domain name, you can buy one when you buy an email address.
Can I send email through 123-reg too?
You can use 123-reg webmail to send emails to any address at all.
To send messages from programs like Outlook Express, you need access to an SMTP server. We don't currently offer this, but you'll almost certainly find your broadband company or internet service provider has an SMTP server you can use to send messages from your 123-reg email address.
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