Basic Email Actions

This article will teach you how to use the basic email actions with our Webmail.

Here are the answers to the most commonly asked questions relating to our webmail service. Simply select the question you want to know more about to skip to the most appropriate FAQ:

How many webmail sessions can I have from a single domain name at any one time?

Just as you can have unlimited email addresses set up on your domain, you can have unlimited concurrent sessions from different computers on webmail too for different mailboxes.

I have a shared mailbox - how many users can access this mailbox at any one time using webmail?

Multiple webmail sessions to a single email address are limited to 100 concurrent connections from different computers and to 10 concurrent sessions per IP address.

How long is a webmail session kept live if I do not use it?

For Generation 2 mailboxes, your webmail session will remain live for 24 hours if you do not actively use it. For Generation 1 mailboxes, your webmail session will remain live for 1 hour.

After this time, the session is put into a suspended stage and all temporary session data is removed

How do I compose and send an email?

Writing and sending an email is a key component of any mail service, and the 123 Reg Webmail platform allows you to do this with ease, incorporating all of the features you would expect to find in an email client such as Microsoft Outlook or Mozilla Thunderbird.

Step 1 of 5

Start by accessing your Webmail.

 

Step 2 of 5

From there, select your Inbox and then click New email (Generation 2 mailboxes) or Compose (Generation 1 mailboxes).

Click Compose

 

 

Step 3 of 5

Enter the email address of the person you wish to message in the To: You can also add CC and BCC addresses to your To: field.

You can also add a subject, attachment, signature and manage a couple of other options.

Basic Email

Step 4 of 5

Compose your email in the provided text box. You can also format your text using the tools below the text box (Generation 2 mailboxes) or above the text box (Generation 1 mailboxes), just like you would in a Word Processing tool.

Step 5 of 5

Once you have completed your email, click Send. Otherwise, click Save if you’d like to send your email later.

Basic Email

How do I reply to an email?

Step 1 of 4

Start by accessing your Webmail.

 

Step 2 of 4

In your inbox, select the email you would like to reply to and then click the Reply or Reply All button, depending on whether you wish to reply to all the original recipients.

Basic Email

Step 3 of 4

The content of the email you are replying to will be kept in your message. Your subject line will also be automatically populated with the subject of the message you are replying to.

From here, you can enter your response into the text box below. You can also edit the format of your text by using the provided toolbar.

Basic Email

You have now replied to an email message.

Step 4 of 4

Once done, click Send. You have now replied to an email message.

 

How do I forward an email?

Forwarding an email is the process of sending an email you received to another recipient. Rather than just copying the email into a new message, you can use the forwarding function to specify a different email address. This differs from using the reply function, as it doesn’t include the address of the original sender, meaning that if you don’t want your email to go back to that address too, you don’t have to manually remove it.

Step 1 of 3

Start by accessing your Webmail.

 

Step 2 of 3

In your inbox, select the email you would like to forward and then click the Forward button.

Basic Email

Step 3 of 3

Enter the email address of the person you wish to message in the To: You can also add CC and BCC addresses to your To: field.

Your subject will automatically be populated, although you can change this if you want. You can also add attachments and signatures.

Basic Email

How do I check my mail capacity?

It’s important to keep an eye on your mail capacity every so often, as going over your quota could prevent you from sending or receiving further emails.

To view your current mail capacity, simply log in to your Webmail and your quota will appear in the left-hand menu.

View mailbox quota

To free up space, you’ll need to clear any large or unnecessary emails from your inbox. For details on how to do this, please read the following article: How do I modify my mailbox quota?

Please note: for Generation 2 mailboxes, you can add a Quota widget from your Portal, which allow you to view both your Mail Quota and Mail Count Quota. For details on how to do this, please read the following article: Configuring your Webmail

How do I delete an email?

Step 1 of 3

Start by accessing your Webmail.

 

Step 2 of 3

In your inbox, select the email you would like to delete. From there, click the Delete icon in the toolbar above.

Basic Email

Step 3 of 3

This will then move your email to the Trash folder. Your email will still be available to view here (albeit for a limited time) should you later change your mind.

If you would like to delete the email completely, select the Trash folder, open the menu for the folder, and then click Empty folder.

Basic Email

How do I move an email?

You can use this functionality to organise your email; maybe you want to store all your emails into different folders per sender, or maybe you want to split your email into a work and personal section. You can also use this functionality to move items from your trash folder and move it back into your inbox, or another folder you’ve set up.

To move an email into another folder, simply drag and drop the email into its new folder.

Alternatively, if you wish to move multiple emails at once, you can do the following:

Step 1 of 3

Select all the emails you wish to move by clicking the provided checkboxes alongside them.

Select emails

 

Step 2 of 3

From there, click the Menu icon within the toolbar and then choose Move from the provided options.

Select Move

 

Step 3 of 3

A pop-up window will now appear showing a list of your folders. Select which folder you wish to your emails to and then click Move.

Select folder

 

How do I copy an email?

This section will explain how you can copy an email message, which will allow you to take a copy of an email and move it into a different folder. This differs to the Move functionality, as the Copy function leaves the original email in the folder and places a duplicate of the email in the specified folder.

Step 1 of 4

Start by accessing your Webmail.

 

Step 2 of 4

In your inbox, select the message you would like to copy. there, select the More Actions button (for Generation 2 mailboxes, represented by the three dots) or the Menu button (for Generation 1 mailboxes, represented by the three-bar icon) and select Copy from the drop-down menu that appears.

Select Copy

 

Step 3 of 4

A pop-up window will now appear, asking where you would like to copy your email to. Select your desired folder and then click Copy to complete the process.

Basic Email

Your message will now be copied to the selected folder.

Step 4 of 4

Your message will now be copied to the selected folder.

 

How do I print an email?

This section will explain how you can print an email message. This will allow you to have a hard copy of your emails as well as print receipts or tickets for anything you’ve bought online.

Please remember to be conscious of the environment before printing out your emails, as keeping a copy on a server is far more environmentally friendly. That said, sometimes it is unavoidable. In which case, you can print your emails by following the instructions below.

Step 1 of 3

Start by accessing your Webmail.

 

Step 2 of 3

In your inbox, select the email you wish to print. From there, select the More Actions button (for Generation 2 mailboxes, represented by the three dots) or the Menu button (for Generation 1 mailboxes, represented by the three-bar icon) and select Print from the drop-down menu that appears.

Select Print

 

Step 3 of 3

This will open a print preview in a separate window. Follow your system’s usual print steps to complete this process.

How do I mark an email as unread?

This functionality allows you to mark emails as read without you having to open each email individually. This is especially useful if you have a large number of emails that you don’t need to read.

Step 1 of 2

Start by accessing your Webmail.

 

Step 2 of 2

In your inbox, select the message you wish to mark as unread.

From there, select the More Actions button (for Generation 2 mailboxes, represented by the three dots) or the Menu button (for Generation 1 mailboxes, represented by the three-bar icon) and select Mark as unread from the drop-down menu that appears.

Select Mark as unread

Alternatively, you can right-click your message and select Mark as unread from the menu that appears.

 

How do I add an attachment to an email?

Adding attachments is a great way of sharing images, videos, documents and email messages with your colleagues. To do this, simply follow the instructions below.

Please note: the size of the attachment you may send depends on the type of email package you have.

For Generation 2 mailboxes: all plans have an of 30MB, including the email. For example, if your attachment is exactly 30MB, you will not be able to send the email since this will be around 100-300KB in size.

For Generation 1 mailboxes: Personal email packages can send attachments up to 10MB in size, whereas Business Email packages can send attachments of up to 50MB in size.

Step 1 of 4

Start by accessing your Webmail.

 

Step 2 of 4

In your inbox, compose an email. From there, click Attachments.

Basic Email

Step 3 of 4

Find the file you want to attach in your computer and select Open.

Find file

 

Step 4 of 4

Your file will now be attached to your email and will be displayed on your message. If you wish to remove the attachment, hover your cursor over it and click the Delete icon.

Once the rest of your message is complete, click Send.

 

How do I download my messages as a file?

Downloading an email can be helpful if you want to inform technical support about an email you’ve received or if you wish to bring someone up-to-date on an email conversation. Furthermore, all the email contents, such as headers and attachments, will be included in your downloaded file.

To do this, simply follow the instructions below.

Step 1 of 3

Start by logging in to your Webmail.

 

Step 2 of 3

In your inbox, select the email you wish to download. From there, select the More Actions button (for Generation 2 mailboxes, represented by the three dots) or the Menu button (for Generation 1 mailboxes, represented by the three-bar icon) and select Save as file from the drop-down menu that appears.

Save as file

 

Step 3 of 3

A copy of your email will now be saved to your computer and can be forwarded to others as an attachment. See the above section ‘How do I add an attachment to an email?’ for details on how to do this.