Why has my web hosting been suspended?

This article applies to 123-reg Web Hosting

This article will explain web hosting suspension, specifically why your Web Hosting package may have been suspended, and what you can do to get it running again.

Why has my web hosting been suspended?

There are two main reasons why your hosting package may have been suspended:

  • Unpaid bill - Failure to pay for your services can lead to a suspension. There are various reasons for a failed payment, for example, a lack of funds in your account or expired card details. If you have instigated a Banking charge back or Paypal Dispute for one of the services on your account, this can also lead to a suspension of your services.
  • Abuse - Abuse can cover a wide range of issues. Some of the most common include spam emailing (repeatedly sending the same message to one or more people or mailboxes), phishing (The activity of defrauding an online account holder of financial information by posing as a legitimate company) and hacking attempts. As well as this, customers may not use our services to engage in activities, or store, transfer or receive material of an indecent, offensive or otherwise illegal nature. More information can be found by viewing the 123-reg Terms and Conditions.

How to get my web hosting unsuspended?

To get your web hosting unsuspended and fully restored you will need to contact our support team to discuss and resolve your individual suspension case. You can contact our support agents by raising a ticket to them via the Ask a Question tab.

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