Service Status

Here at 123-reg we know you are busy so always check here before contacting us if something is wrong with your services. Here you will find all updates on what’s really going on and what we are doing about it to make sure your service is back to normal!

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Current Trackers

Fraudulent email notification : Load limit exceeded

Created: 16 April 2014, 09:58
Last Updated: 16 April 2014, 10:39

We have been made aware that some customers may have received an email purporting to be from 123-Reg in relation to the limit load available for the existing pay rate plan being exceeded. Please be aware these are not genuine emails from ourselves, so no action is required. If you receive such an email, we would advise you to not click on the links and to delete the email immediately.

Heartbleed Bug

Created: 10 April 2014, 13:13
Last Updated: 16 April 2014, 10:02

All Webfusion and 123 reg infrastructure servers are patched and we are in the process of revoking and reissuing our own SSL certificates for the infrastructure servers.

All our Dedicated managed servers have now been patched with OpenSSL version 1.0.1g.

Windows IIS based dedicated servers, VPS and shared hosting accounts are not affected

The Heartbleed bug can affect the following distributions that we support:

* Ubuntu 12.04.4 LTS (OpenSSL 1.0.1-4ubuntu5.11)
* RedHat, CentOS 6.5 (OpenSSL 1.0.1e-15)

Non Windows VPS, Cloud Server & Self managed Dedicated server customers should check if they are affected:

•   OpenSSL 1.0.1 through 1.0.1f (inclusive) are vulnerable
•   OpenSSL 1.0.1g is NOT vulnerable
•   OpenSSL 1.0.0 branch is NOT vulnerable
•   OpenSSL 0.9.8 branch is NOT vulnerable
•   OpenSSL 1.0.1e-16 in a patch from Redhat for CentOS and is not vulnerable.
•   If running a vulnerable OpenSSL version then the following applies.
•   Patch their servers.
•   Customers with own SSL certificates should consider requesting a revoke and reissue.

If you require specific instructions on how to apply the patch then our technical support team can provide you with this information.

Its strongly recommended to reboot after this patch, but if this is undesirable a restart of all services depending on openSSL should be fine:

* Web server (Apache or NGINX),
* Plesk /psa/ service: service psa restart
* Mail (IMAP/POP3/SMPT services like Qmail/CourierIMAP/Postfix/Sendmail),
* Databases (MySQL/PostgreSQL)
* Any other services which rely on SSL and authorization. If unsure
whether a service depends on SSL, we recommend restarting it.

If you require assistance with reissuing your SSL's then please contact a member off our technical support team.

Easter Break Customer Support Operating Hours

Created: 14 April 2014, 09:18
Last Updated: 16 April 2014, 10:02

Customers are advised of the following changes to our operating hours for the forthcoming Easter Break.

Telephone lines will close at 7pm Thursday 17th April and will re-open 9am Tuesday 22nd April 2014. On line ticket support will be available during this time as well as our on line Chat facility.

We wish to thank our customers for their understanding during this time.