Your guide to a successful online business!

Sometimes even best laid plans hit a hurdle, but there’s always a solution – you probably just need some help and support.

Here at 123-reg we always want you to get the best out of our services and products so we are constantly evolving our support systems to make sure we can provide the help you need and how you need it.

The 123-reg Support Centre

This is the hub of wisdom for everything 123-reg. It is the fount of knowledge for making the most of your domain name, getting the best from your web hosting and designing a gem using your website builder. It is also your first point of call if you want some help, guidance or just inspiration on using your 123-reg products. The 123-reg support centre is the gateway to many of our support tools.

The knowledgebase

Our encyclopaedia of step-by-step articles, organised in topic areas but equally fully searchable so you can find what you want, quickly easily and without too much fuss. We’ve got FAQs, downloadable guides and support videos too, so there is something for everybody and normally an answer to your question here, so make sure you check it first before you contact us.

The troubleshooting tool

Often big issues are simple to solve – maybe a misconfigured setting or a wrong tweak here or there. So if your email is not working or perhaps your website is not showing, it may not be as worrying as you first feared. We’ve designed a our very own step-by-step self-diagnosis tool that is designed to spot possible issues quickly and simply and guide you to a solution to help you resolve the problem.

The support ticket system

Probably the easiest way to reach us and help us to help you. Our Ask a Question tool just needs you to login to the 123-reg Support page and ask away. You can even upload a screenshot. Your request is then automatically sent to a member of the 123-reg team with expertise relating to that issue, so you should get your issue dealt with quicker. Every ticket you raise is stored in your archive too, so should you get a familiar problem crop up again, you have your own personalised solution close to hand.

Live chat

Let your fingers do the talking. Our online live chat support team are here to deal with your queries. When our team are online, just click the Live Chat icon at the top of the Support Centre page and ask your question.

We’re on the end of the line too

Traditionally, if you needed help you pick up the phone and we’re no different. Who you gonna call?? The 123-reg support teams can be reached on the telephone Monday to Friday on 0845 859 0018. Calls are charged at 10p per minute plus network extras.

You can also reach us via post

We know that for some people traditional methods are important, so rest assured we don’t forget them. You can contact us via traditional mail at:

5th Floor, The Shipping Building
The Old Vinyl Factory
252-254 Blyth Road
Hayes, Middlesex

So getting in touch needn’t be such a chore and solving your issues is actually a fairly straight-forward process and it works very well.
Of course, we continue to work hard to improve this and also do all we can to make sure the problems you face are few and far between, but just in case you do need to contact us, we suggest you bookmark this page as it has every link you may need.

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