{"version":"1.0","provider_name":"123 Reg Blog: Small business tips, insight and advice","provider_url":"https:\/\/www.123-reg.co.uk\/blog","author_name":"123 Reg","author_url":"https:\/\/www.123-reg.co.uk\/blog\/author\/123-reg\/","title":"Regarding our webmail login issues | 123 Reg Blog","type":"rich","width":600,"height":338,"html":"<blockquote class=\"wp-embedded-content\" data-secret=\"w5Hu4eX26u\"><a href=\"https:\/\/www.123-reg.co.uk\/blog\/regarding-our-webmail-login-issues\/\">Regarding our webmail login issues<\/a><\/blockquote><iframe sandbox=\"allow-scripts\" security=\"restricted\" src=\"https:\/\/www.123-reg.co.uk\/blog\/regarding-our-webmail-login-issues\/embed\/#?secret=w5Hu4eX26u\" width=\"600\" height=\"338\" title=\"&#8220;Regarding our webmail login issues&#8221; &#8212; 123 Reg Blog: Small business tips, insight and advice\" data-secret=\"w5Hu4eX26u\" frameborder=\"0\" marginwidth=\"0\" marginheight=\"0\" scrolling=\"no\" class=\"wp-embedded-content\"><\/iframe><script>\n\/*! This file is auto-generated *\/\n!function(d,l){\"use strict\";l.querySelector&&d.addEventListener&&\"undefined\"!=typeof URL&&(d.wp=d.wp||{},d.wp.receiveEmbedMessage||(d.wp.receiveEmbedMessage=function(e){var t=e.data;if((t||t.secret||t.message||t.value)&&!\/[^a-zA-Z0-9]\/.test(t.secret)){for(var s,r,n,a=l.querySelectorAll('iframe[data-secret=\"'+t.secret+'\"]'),o=l.querySelectorAll('blockquote[data-secret=\"'+t.secret+'\"]'),c=new RegExp(\"^https?:$\",\"i\"),i=0;i<o.length;i++)o[i].style.display=\"none\";for(i=0;i<a.length;i++)s=a[i],e.source===s.contentWindow&&(s.removeAttribute(\"style\"),\"height\"===t.message?(1e3<(r=parseInt(t.value,10))?r=1e3:~~r<200&&(r=200),s.height=r):\"link\"===t.message&&(r=new URL(s.getAttribute(\"src\")),n=new URL(t.value),c.test(n.protocol))&&n.host===r.host&&l.activeElement===s&&(d.top.location.href=t.value))}},d.addEventListener(\"message\",d.wp.receiveEmbedMessage,!1),l.addEventListener(\"DOMContentLoaded\",function(){for(var e,t,s=l.querySelectorAll(\"iframe.wp-embedded-content\"),r=0;r<s.length;r++)(t=(e=s[r]).getAttribute(\"data-secret\"))||(t=Math.random().toString(36).substring(2,12),e.src+=\"#?secret=\"+t,e.setAttribute(\"data-secret\",t)),e.contentWindow.postMessage({message:\"ready\",secret:t},\"*\")},!1)))}(window,document);\n\/\/# sourceURL=https:\/\/www.123-reg.co.uk\/blog\/wp-includes\/js\/wp-embed.min.js\n<\/script>\n","description":"On\u00a0Tuesday\u00a024th\u00a0November,\u00a0due to a technical issue,\u00a0some of our customers experienced intermittent\u00a0difficulties\u00a0accessing their 123 Reg webmail accounts as well as a delay in their emails being delivered. This was due to an\u00a0issue with a third-party\u00a0storage system within our\u00a0mail server\u2019s\u00a0infrastructure. We immediately raised a priority incident with our third-party provider, while our system automatically queued any incoming emails on the server. Due to the volume of mailboxes impacted, the restoration process was completed at 21:33 on Tuesday 24 November. Over the course of the following hours, these queued emails were delivered and customers were able to login as normal. Our next steps We understand that access to emails is important to our customers and\u00a0we\u00a0take the trust they place in us very seriously. As such,\u00a0we\u2019re\u00a0working with our third-party provider to put\u00a0additional controls and processes into place.\u00a0We will also be fully investigating this issue to prevent it from re-occurring in the future. Fixing common mailbox issues If you\u2019re experiencing any of the following issues with your mailbox, you can resolve them by following the instructions outlined below: 1. Your\u00a0mailbox cannot be accessed via webmail Simply reset your mailbox password by following the steps in our Support article:\u00a0Purchasing and configuring your 123 Reg email. Due to the high load on our platform, any resets attempted\u00a0on 24th\u00a0November\u00a0may not have been processed, so please retry\u00a0this process if you haven\u2019t already. 2. Your folders or emails aren\u2019t visible Depending on the size of your mailbox, we may still be re-indexing your files. No action is needed on your part, so please bear with us. 3. Your mailbox isn\u2019t working with your Apple Mail\/Outlook\/Gmail account You\u2019ll need to re-add your mailbox to your email client account. For more information on how to do this, please read our Support article:\u00a0How do I set up an Email Client with 123-mail? If you need additional help, you can get in touch with\u00a0our\u00a0Support team\u00a0on 0345 450 2310. We apologise\u00a0again for any inconvenience this issue may have caused."}