What happens in the event of the death of an account holder?

This article will explain what happens with a 123-reg account in the event of the death of the account holder.

In the event of an account holder passing away, we should be notified and require evidential proof of the death certificate to close the account.

If the Executor of a Will is required to take control of the account, they must send a request in writing (with proof of the Executors status), stating what action needs to be taken. We would require the Executor to set up a new 123-reg account to enable us to process their request and transfer the services over to the new account. The Executor will not have the right to access the deceased persons actual account but they can request for any remaining credit to be transferred to the new account.

A new account can be set up free of charge, at https://www.123-reg.co.uk/newuser.cgi

For instructions on how to Contact 123-reg, click here

All documentation can be provided by Fax, Email or Post, with all requests detailing the necessary action required by Us.

It is advised to use the 123-reg template for this request, which is available on the 123-reg support site here.

This template asks for all of the information that will be required, and will help to ensure that your request can be processed as quickly as possible.

Please forward the documentation and transfer request to one of the following:

Fax: 0208 043 0496

Email: fax-123reg@webfusion.com

Post: HEG
5th Floor
The Shipping Building
Old Vinyl Factory


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