How do I find my lost account details?

So you’ve forgotten your log in details, don’t worry, we’ll show you how to find them.

To start, click here on ‘control panel login’; and then click the ‘forgot your password’ link.

You’ll see here that there are two ways to access your lost details.

For the first option, you can retrieve your password request link email by entering in your 123-reg account email address or username here.

The second option allows you to have the password request link sent to an alternative email account.

This is for users who no longer have access to the registered email address they used to open their 123-reg account.

So just enter your email address or username for your 123-reg account here and then click continue.

You will now be asked to answer the security questions that you set up when you first created your account.

Once you’ve answered these questions you can then enter in the alternative email address, so you are able to retrieve a link to reset your password.

When you’ve confirmed the email address, click ‘recover password’.

Ok, so no matter what option you decided to use, you will receive an email, which will allow you to reset your 123-reg account password.

In the email, just click here to reset your password.

You can now enter a new password, and then simply re-enter it here to confirm the password.

Click ‘submit’ to confirm your new password.

That’s it, you should now see a message stating that your password has been reset, click ‘continue’ to log into your account using your new password.

Check out the various options you can take if you cannot access your 123-reg Account.


Reset Password

The most common method of accessing your account is to reset your password using our lost login tool.

If you require your login details for your 123-reg control panel, enter in account email address or username and press the Submit button.

Enter the answer to your chosen Security question and select your Memorable date from the drop down boxes, then press the Recover password button to complete the process.

We will then send you an email containing your login details.


Please send my login to an alternative email address

If you no longer have access to the email address you have registered on your account, you can now use an alternative email address by pressing the Continue button on the forgotten login page.

You can now send your login details to an alternative email address using some of the following details:


You will first need to enter one of the following details:

  • Your 123-reg username
  • A domain name held in your 123-reg account


You will then need to enter the First and Last name on your 123-reg account.

  • First name
  • Last name

You will then need to enter one of the following details:

  • The last 4 digits of a payment card stored on your 123-reg account
  • An invoice number from a 123-reg purchase (a 123-reg invoice number will be a 12 digit number beginning with 123-00)


You will then need to enter two of the following details:

  • The registered email address on your 123-reg account
  • The registered telephone number on your 123-reg account
  • The registered postal code on your 123-reg account
  • The first line of the registered postal address on your 123-reg account


How do I forward an Email?

If you have your domain names in an account you don't own or have access to, please refer to this article


Contact our support team

You can also prove you are the owner of the account by contacting support and providing the following information and answering some security questions:

  • Full Name
  • Full Address
  • Post Code
  • Email Address

And at least two of the following:

  • Last 4 digits of the card stored on the account
  • Direct debit reference number
  • PayPal billing agreement
  • PayPal transaction ID
  • 123-reg invoice number (the format is 123-00XXXXXXX)
  • Security question and answer set up on the account

Our support agents will then help you reset your password.


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