This article applies to Top Level Domains (TLD’s) .com - .net - .org - .biz - .info - .mobi - .name and .tv
This article also applies to Generic Top Level Domains (gTLDs) such as .Camera - .London - .Photography
The main authority of domain names is the Internet Corporation for Assigned Names and Numbers (ICANN). As part of a recent change to their policies, all registrars are now required to validate a registrant's email address before changing it. We are required by ICANN to suspend any domains that are not validated within 15 days of being asked to do so.
How do I update my contact details?
Log in to your Control Panel
Select the domain you wish to manage from the Your domains dropdown box and press Manage.
Select Contact Details from the Domain Basics section.
Update the required information and then click Update information to save.
When will I need to validate my domain?
- If you have registered a domain name since 1st January 2014
- If you have updated any contact information since 1st January 2014
- If you have attempted to transfer your domain since 1st January 2014
What do I need to do to validate my domain?
From your domain name drop down menu, select the ICANN Domain name you wish to verify and click the Manage button.
Click on the ICAN verification icon.
This will then show you whether or not your domain has been verified. If your domain has not been verified you will be prompted to resend the verification email.
This email will contain a verification link. Clicking this link will verify your domain name.
If your domain has already been verified this will display confirmation of the verification.
My domain has been suspended, what can I do?
If you have not received your email, visit your domain name in a web browser where you will see a holding page. From this page you can resend the verification email to the registrant email address for your domain.
Once you have validated, it can take up to 48 hours for the domain to come back online, due to DNS propagation.