I purchased a mailbox but have not received the password for it

This FAQ will show you how to check the password on your 123-reg mailbox

If you have purchased a mailbox but have not received the password for it, you can specify a password for it via your 123-reg control panel.

To specify your mailbox password, you first need to log into your 123-reg control panel, then follow the instructions below:


Scroll down the page until you reach the Email section.


Click on the Manage email link.



Find the mailbox that you wish to change the password for by selecting the domain name from the drop down menu.


Hover over the corresponding More link next to the email address.


Click on the Mailbox settings list.


Under Preferences, click on the Edit password link.


Enter your new password then click the Save button.

Your password will now be changed.

Please note: Passwords must satisfy the following criteria to ensure they are as secure as possible:

  • Mixed case: Use a combination of uppercase and lowercase characters
  • Numbers: Use a mixture of numbers and letters
  • Special characters: Use at least one of the following special characters: "!$%^&*()-_=+}{#@':;.>,
  • Length: Your password must be at least 8 characters long
  • Unique Characters: Your password must contain at least 4 unique characters

Please note: When creating your password, you cannot use the pound (£) symbol.

If you have set up your mailbox to receive emails in an email client such as Outlook, you will need to edit your mailbox profile in your email client to reflect your new password.


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