How do I manage my eShop orders?

This article will explain how to manage your orders on your eShop.

1

Login to your 123-reg control panel.

 Control_Panel_Login.jpg
2

Scroll down to the Create your website section and click on the InstantSite icon.

3

Click on the Login button next to the relevant InstantSite package.

 Login_to_relevant_package.jpg
4

In the Site map panel, click on the eShop page.

 Site_map_eshop_select.jpg
5

Click on the Orders tab.

 eshop_orders_tab.jpg

Orders can have one of the following statuses:

  • New status is automatically assigned to all new unpaid orders in the system.
  • Payment pending status is assigned automatically by online payment gateways to indicate that payment is in progress.
  • Paid status is automatically assigned to orders after online payment gateway reports a successful transaction.
  • Processed status is set manually for orders being processed at the time.
  • Backorder status is set manually to indicate deferred orders.
  • Completed status is set manually for orders which have been completed and delivered to the customers.
  • Cancelled status is set manually for orders cancelled by customers (for example, after you receive the corresponding request from your customer).
  • Failed status is automatically assigned to orders processed
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