This article will show you how you can change the format of your ticket notification settings; you can chose to receive a notification to your email account that your message has been responded to, or you can choose to have the response sent directly into your email account.
Please note: For both types of email notice, for security reasons, it is not possible to reply back by email, you have to login and update your tickets through the secure site.
To change this setting, you will have to be logged in to your 123-reg My Support area.
Click on the My Support tab in the 123-reg support site.
From the Account Settings section of the My Support area of the Support Site, click on the Response via email button.
From the Ticket Notification Settings section, you can either select Ticket Response, to have the the content of the ticket sent directly to your email address, or select Notification to have an alert sent to your email when your ticket is responded to. When you have made your selection, click the Save button to complete your changes.