How do I activate my free SSL certificate?
This process applies to our Web Hosting Ultimate plan as well as all our Premium Hosting plans.
Your free SSL certificate will be automatically activated once you’ve assigned a primary domain to your Hosting package. This will be the domain you selected during the initial set up and onboarding process, as outlined in the following Support article: How do I set up my Linux Hosting account?
From there, AutoSSL will automatically attempt to install a new certificate onto any domains that are added to your account, including addon domains and subdomains. All you need to do is to make sure that your DNS points to your Hosting IP address to ensure the domain is validated properly.
What happens if I reset my Hosting package?
If you reset your Hosting package, your certificate will be automatically re-issued to you so that you may re-activate it.
Can I manually install my SSL certificate?
Although the installation process is automated, you can manually install an SSL certificate by following the instructions detailed in the following article: Manually install an SSL certificate on my cPanel hosting
Before you do this though, you’ll need to exclude your chosen domain from AutoSSL. Here’s how to do this:
Start by logging in to your Control Panel and scroll down to ‘Web Hosting’. From there, select Manage.
On the next page, select Manage Sites for the account you wish to use.
Select the three-dot icon for the package you want to edit. From there, choose Settings from the drop-down menu that appears.
Select cPanel Admin in the account dashboard.
Find the domain you wish to exclude and click the tick box for it. Once done, select the option Exclude Domain from AutoSS
Find the domain you wish to exclude and click the tick box for it. Once done, select the option Exclude Domain from AutoSSL.
From here, you’ll need to follow the instructions detailed in the Support article: Manually install an SSL certificate on my cPanel hosting
Once done, AutoSSL won’t override any existing SSL certificates that you have.
Where can I see which domains use my SSL certificate?
You’ll be able to see which domains are associated to your SSL certificate by following these steps:
From your Hosting account’s dashboard, select the option cPanel Admin.
Select SSL/TLS Status under the Security heading.
From here, you’ll see all the domains associated with your Hosting package, along with their certificate status.