How do I contact 123 Reg for support?

This FAQ show you the various methods that you can use to contact 123 Reg for support

Post

You can also reach us via post at:

HEG

5th Floor

The Shipping Building

Old Vinyl Factory

Hayes

UB3 1HA

Tickets

Simply click the Raise Support Ticket button from the menu bar at the top of the page.

All you have to do is pick a few options and it will send your query straight through to an appropriate expert on the 123 Reg team, so you’ll get a quicker response. It also lets you track all the questions you’ve asked, just in case the same problem crops up again, you’ll already have the solution to hand.

Live Chat

Click the Contact Us button at the top of the page. This will take you to the Contact page.

Here you will need to answer a couple of questions about your issue, and we will recommend the correct contact method for you. Although you will be able to select Live Chat, if your option warrants it, you will be better off selecting the recommended contact type as this will get you through to the best placed person to help you.

Telephone

You can telephone us on 0345 450 2310. Calls are charged at your local rate. Our lines are open Monday to Sunday 9am-7pm excluding UK bank holidays (when we are closed). Please note that we can get busy at peak times.

This article shows which department you should contact when calling 123 Reg. The below table shows which menu options will take you through to which team.

Dept.Menu OptionsWhat will this department help me with?
Product Information 
Product Information1Our Product Information team will advise you on the best products you will need to help create the online presence you want.
Dept.Menu OptionsWhat will this department help me with?
Invoice and Account Queries
Invoice and Account Queries2If you have any invoice or account queries, our team will answer any questions you have.
Dept.Menu OptionsWhat will this department help me with?
Technical Support 3Below is the various technical support teams who will answer any queries you have about any of our products.
Domain names and email3 > 1This is the technical support team for domain names and email packages. If you have any domain name or email based issues, this team will give you the help and advice you need.
Website Creator based support, such as eCommerce, InstantSite and Website Builder.3 > 2This is the technical support team will help you out with any queries you have with Website Builder, InstantSite, and eCommerce.
Web Hosting3 > 3This is the technical support team for our Web Hosting packages.
VPS Support3 > 4This is the support team for our Virtual Private Servers.
Cloud Server and Dedicated Cloud3 > 5This is the support team for our Cloud and Dedicated Cloud servers.
Dedicated Server3 > 6This is the technical support team for our Dedicated servers.
All other queries3 > 7For queries regarding any of our other packages, such as Site Scanner or Website Passport.
Repeat options3 > 8To repeat the technical support options
Dept.Menu OptionsWhat will this department help me with?
Package Queries4This section deals with package queries and changes.
Domain Names and email addresses4 > 1This team will help you with the management of your domain name and email packages.
Website Creator based support, such as eCommerce, InstantSite and Website Builder.4 > 2This team will help you with the management of your Website Creator packages; such as eCommerce, Website Builder and InstantSite.
Web Hosting4 > 3This team will help you manage your Web Hosting packages.
SiteScanner and InstantTraffic4 > 4This team will help you manage your SiteScanner and InstantTraffic packages.
VPS and Cloud4 > 5This team will help you with the management of your VPS and Cloud server packages.
Dedicated Server and Dedicated Cloud4 > 6This team will help you with the management of your Dedicated and Dedicated Cloud packages.
All Other Queries4 > 7For and other queries and requests
Repeat Options4 > 6To Repeat the Package Queries options
Dept.Menu OptionsWhat will this department help me with?
Product Information 
Google Adwords5To speak to the Google Adwords team, to market your website and increase targeted traffic.