How do I contact 123 Reg for support?
This FAQ show you the various methods that you can use to contact 123 Reg for support
Telephone
You can telephone us on 0345 450 2310. Calls are charged at your local rate. Our lines are open during the following times:
- Weekdays: 08:00 – 22:00
- Weekends: 09:00 – 17:00
Excluding UK bank holidays (when we are closed). Please note that we can get busy at peak times.
This article shows which department you should contact when calling 123 Reg. The below table shows which menu options will take you through to which team.
| Dept. | Menu Options | What will this department help me with? | |
| Product Information | |||
| Product Information | 1 | Our Product Information team will advise you on the best products you will need to help create the online presence you want. | |
| Dept. | Menu Options | What will this department help me with? | |
| Invoice and Account Queries | |||
| Invoice and Account Queries | 2 | If you have any invoice or account queries, our team will answer any questions you have. | |
| Dept. | Menu Options | What will this department help me with? | |
| Technical Support | 3 | Below are various technical support teams who will answer any queries you have about any of our products. | |
| Domain names and email | 3 > 1 | This is the technical support team for domain names and email packages. If you have any domain name or email based issues, this team will give you the help and advice you need. | |
| Website Creator based support, such as eCommerce, InstantSite and Website Builder. | 3 > 2 | This is the technical support team will help you out with any queries you have with Website Builder, InstantSite, and eCommerce. | |
| Web Hosting | 3 > 3 | This is the technical support team for our Web Hosting packages. | |
| VPS Support | 3 > 4 | This is the support team for our Virtual Private Servers. | |
| Cloud Server and Dedicated Cloud | 3 > 5 | This is the support team for our Cloud and Dedicated Cloud servers. | |
| Dedicated Server | 3 > 6 | This is the technical support team for our Dedicated servers. | |
| All other queries | 3 > 7 | For queries regarding any of our other packages, such as Site Scanner or Website Passport. | |
| Repeat options | 3 > 8 | To repeat the technical support options | |
| Dept. | Menu Options | What will this department help me with? | |
| Package Queries | 4 | This section deals with package queries and changes. | |
| Domain Names and email addresses | 4 > 1 | This team will help you with the management of your domain name and email packages. | |
| Website Creator based support, such as eCommerce, InstantSite and Website Builder. | 4 > 2 | This team will help you with the management of your Website Creator packages; such as eCommerce, Website Builder and InstantSite. | |
| Web Hosting | 4 > 3 | This team will help you manage your Web Hosting packages. | |
| SiteScanner and InstantTraffic | 4 > 4 | This team will help you manage your SiteScanner and InstantTraffic packages. | |
| VPS and Cloud | 4 > 5 | This team will help you with the management of your VPS and Cloud server packages. | |
| Dedicated Server and Dedicated Cloud | 4 > 6 | This team will help you with the management of your Dedicated and Dedicated Cloud packages. | |
| All Other Queries | 4 > 7 | For all other queries and requests | |
| Repeat Options | 4 > 8 | To repeat the Package Queries options | |
| Dept. | Menu Options | What will this department help me with? | |
| Product Information | |||
| Google Adwords | 5 | To speak to the Google Adwords team, to market your website and increase targeted traffic. | |
Live Chat
In the 123 Reg Support Centre, you will see an icon of a speech bubble containing 3 dots in the bottom-right corner. Click this icon to activate Live Chat.
Here you will need to enter some basic details such as your name and a brief description of your issue. From there, we will recommend the correct contact method for you. Although you will be able to select Live Chat, if your option warrants it, you will be better off selecting the recommended contact type as this will get you through to the best placed person to help you.
Tickets
Simply click the Raise Support Ticket button from the menu bar at the top of the page.
All you have to do is pick a few options and it will send your query straight through to an appropriate expert on the 123 Reg team, so you’ll get a quicker response. It also lets you track all the questions you’ve asked, just in case the same problem crops up again, you’ll already have the solution to hand.
Post
You can also reach us via post at:
123 Reg
5th Floor
The Shipping Building
Old Vinyl Factory
Hayes
UB3 1HA