What department should I speak to when I call 123 Reg?

This FAQ shows which department you should contact when calling 123 Reg.

You can telephone us on 0345 450 2310. Calls are charged at your local rate. Our lines are open during the following times:

Weekdays: 8:00 – 22:00
Weekends: 9:00 – 17:00

Excludes UK bank holidays (when we are closed). Please note that we can get busy at peak times.

Alternatively, if you are unable to call, you can start a Live Chat (available from 9:00 to 19:00 every day) or raise a support ticket through your Control Panel, whereupon a member of our support staff will assist you.

The below table shows which menu options will take you through to which team.

Dept.Menu OptionsWhat will this department help me with?
Product Information
Product Information1Our Product Information team will advise you on the best products you will need to help create the online presence
you want. Please note: this team is unavailable during weekends.

 

Dept.Menu OptionsWhat will this department help me with?
Billing and Account Queries
Billing and Account Queries2If you have any invoice or account queries, our team will answer any questions you have.

 

Dept.Menu OptionsWhat will this department help me with?
Technical Support 3Below are the various technical support teams who will answer any queries you have about any of our products.
Domain names and email3 > 1This is the technical support team for domain names and email packages. If you have any domain name or
email-based issues, this team will give you the help and advice you need.
Website Creator based support,
such as eCommerce, InstantSite
and Website Builder
3 > 2This is the technical support team will help you out with any queries you have with Website Builder, InstantSite
and eCommerce.
Web Hosting3 > 3This is the technical support team for our Web Hosting packages.
VPS Support3 > 4This is the technical support team for our Virtual Private Servers.
Cloud Server and Dedicated Cloud3 > 5This is the technical support team for our Cloud and Dedicated Cloud servers.
Dedicated Server3 > 6This is the technical support team for our Dedicated servers.
All other queries3 > 7For queries regarding any of our other packages, such as Site Scanner or Website Passport.
Repeat options3 > 8To repeat the technical support options.

 

Dept.Menu OptionsWhat will this department help me with?
Cancellation
Cancellation4If you wish to cancel any of your products with us, our team will assist you.

 

Dept.Menu OptionsWhat will this department help me with?
Other queries and requests
Other queries and requests5Our team will help you with any other queries you have relating to our products and services.

 

Dept.Menu OptionsWhat will this department help me with?
Repeat options
Repeat options6If you wish to hear all these options again, please select this number.

 

Dedicated Server and VPS technical support - Please call our team on 0333 0430051 during the following times:

Weekdays: 8:00 – 22:00
Weekends: 9:00 – 17:00

Excludes UK bank holidays (when we are closed).

Please note: this line is only for Dedicated Server and VPS technical support related queries. Support for account queries and other products should still be requested using the standard phone number 0345 450 2310.

Alternatively, if you are unable to call, you can start a Live Chat (available from 9:00 to 19:00 every day) or raise a support ticket through your Control Panel, whereupon a member of our support staff will assist you.