Supporting your business during coronavirus (COVID-19)
Find out what you can expect from us as well as ways to support your business
Putting our customers first
Some of our customers have implemented unique strategies to continue offering their services and overcome the fact that their customer base has begun self-isolating, or to assist NHS workers. While these measures might not be viable for every business, it’s worth considering how exactly you could cater your business accordingly.
What 123 Reg is doing
Want to know what we’re doing to assist our customers and employees during COVID-19? Check out some of the most frequently asked questions below.
Face coverings and social distancing
Members of the public are required to wear a face covering at certain indoor settings, such as shops, cinemas, theatres, massage parlours, places of worship and museums as well as on public transport. Restaurants, pubs and bars do not require face coverings, although bar staff, waiters and non-seated customers must continue to wear a mask. Customers may also remove their covering at an indoor premise that has a café or designated seating area for eating or drinking, but only this seated area is exempt. Furthermore, table service must be provided and these venues will need to be closed by 22:00.
Children under the age of 11 are not required to wear a face covering, while those who have an age, health or disability reason for not wearing one may prove so in the form of an exemption card, badge or home-made sign. Failure to wear a mask may result in you being charged a £200 fine. For more information, be sure to check the government’s official guidance for a list of establishments where , not to mention which are to remain closed.
To further reduce the spread of coronavirus, you should limit the number of people you see to groups of 6 and remain at least 2 metres apart from anyone you don’t live with. Hospitality businesses must also ensure that there are no unlawful gatherings in their premises. You should also avoid any physical contact with other people and refrain from touching anything that others have touched. Please see the government’s official pages for any updates on national as well as .
From 28 September, anyone at risk of spreading COVID-19 will be required by law to self-isolate. Those caught breaching these rules will face an initial fine of £1,000, which may escalate to up to £10,000 for repeat offences. This new law will also affect those preventing others from self-isolating, such as business owners who threaten self-isolating staff with redundancy if they don’t come into work.
For those on lower incomes who cannot work from home, you may be eligible for a one-off Test and Trace Support payment of £500. You can find out more information from the government’s .
NHS Test and Trace
As part of the NHS Test and Trace service, an official app has been developed that is free for anyone to download: . Available for both iOS and Android smartphones, the app will inform users of – among other things - their local risk level and will tell them to self-isolate if their phone detects they are near someone later determined to have the virus, complete with a countdown timer.
Another unique feature of it is that businesses can display their own authorised QR barcode on posters or digital signs so that users can register themselves using the app’s built-in scanner. Not only will this help to save time and speed up the process of getting customers in but, should the venue become the centre of an outbreak, the app will also send an alert to any users that were present there, helping to save lives. For more information of the NHS Test and Trace service, please check the government’s .
As the government starts allowing non-essential retail shops to open, businesses will need to implement new measures to stay in accordance with social distancing rules. For instance, any items that are handled by customers will need to be quarantined for 72 hours, while protective coverings are to be placed on large items such as beds or sofas. Reasonable steps should also be taken to ensure that customers are kept 2m apart from each other, such as setting up floor markings or physical barriers.
Due to the variety of work environments, employees should work from home wherever possible. Anyone who cannot do so should go to their place of work and follow guidance from their employer based on a workplace risk assessment. To help with this, you may check this to see what your workplace must do to keep people safe.
International business travel
Although travelling internationally is not recommended at this time, if it’s a necessity for your business then you’ll need to take a few precautions. Before and while you’re travelling, be sure to check the Foreign and Commonwealth Office’s travel advice for the country you’re visiting as well as their official coronavirus requirements.
Once you arrive back in the UK, you may need to self-isolate for 14 days, unless the country you visited is on the government’s . If your journey includes any transit stops, this rule also applies should any new passengers get on or if any passengers mix with people outside the transport and then get back on.
As always, please refer to the government’s as well as the for any further developments.
Make sure that you inform customers about any changes to your service operations, opening hours or delivery options as soon as possible. Furthermore, be sure to announce these changes across your entire website and social media channels.
Honesty and transparency are always appreciated and, given current circumstances, most people will understand if it’ll take longer for them to receive their goods.
In any case, any messages sent out to your customers should be as brief and clear as possible, since many will probably be busy dealing with the effects of the outbreak on their personal lives.
If, like us and many other companies, you’re now working from home, it’s worth downloading video conferencing and messaging software to ensure a smooth transition. Some great options include:
- – a free version is available that offers unlimited chat and video calling, although you may already have Teams if you’re subscribed to our
- – host unlimited one-to-one meetings or 40-minute sessions with 3 or more people on a free Basic account. Our (excluding Starter) include Zoom meeting tools as standard. Zoom has suspended this time limit and you can request to have this restriction lifted by
- – make free group video calls for up to 10 contacts
- – send automated messages and quick replies to potential clients
- – broadcast live events to your customers
With more businesses placing a greater emphasis on their online presence, here are a selection of easy-to-use marketing and design tools that can help you boost your company image and workflow process:
- – enhance your social media images and graphics
- – create professional-looking designs for your images, gift vouchers and more
- – a library of free, high-quality stock photos
- – send surveys that collate your customers’ feedback
- – organise your work and collaborate with your colleagues
- – manage your social media from one place
- – get up to £120 in credit for Google ads
Helpful blog articles
Here are a few articles we’ve produced featuring general tips and advice on how you can adapt your business and make the most out of the current situation.
In addition to this, the government has launched that will support small and medium-sized businesses that need access to bank lending and overdraft services, provided they have an annual turnover of up to £45 million. For start-up companies that are unable to apply for this scheme, the government has also announced the , which offers these innovative businesses loans ranging from £125,000 to £5 million. This loan is subject to equal match funding from private investors and the business having raised £250,000 in equity investment from third-party investors within the last 5 years.
Self-Employment Income Support Scheme
If you’re self-employed, you may eligible to claim a grant through the . Since applications for the first grant closed on 13 July 2020, the scheme has been re-opened to those whose business has been adversely affected on or after 14 July 2020. The grant could be up to 70% of your average monthly trading profits and would be paid out in a single instalment that’s capped at a total of £6,570. Those who did not make a claim for the first grant will still be eligible, although applications must be submitted before 19 October 2020. For more information or to see whether you’re fully eligible, check the government’s .
Coronavirus Job Retention Scheme
If your employees have been placed on furlough, you may be able to claim 80% of their wages, up to £2,500 per month, along with any National Insurance and pension contributions through the government’s . From 1 July, employers can bring furloughed employees back to work for any amount of time and any shift pattern and will still be able to claim this grant for any normal hours not worked. When claiming for furloughed hours, employers will need to report and claim for a minimum period of a week.
However, this scheme will close to new entrants from 30 June and employers will only be able to furlough employees that have been furloughed for a full 3-week period prior to 30 June. As such, the final date an employer can furlough an employee for the first time will be 10 June. Employers will have until 31 July to make any claims in respect of the period to 30 June.
From 1 September, the government will be reducing their contribution to 70% of employee wages, up to a cap of £2,187.50 per month. However, to ensure that employees continue to receive 80% of their wages, employers will pay 10% of salaries (up to a cap of £312.50) in addition to pension contributions and National Insurance. In October the government contribution will reduce again to 60% with another increase to employer contribution. For more information about these changes, please read the government’s .
Job Support Scheme
From 1 November 2020, the government will be launching a new plan that will replace the furlough scheme in helping to protect jobs and support businesses across the UK. The scheme will run for 6 months, during which the government will contribute towards the wages of employees who are working fewer than normal hours due to lower demand.
The grant will be capped at £697.92 per month and although the scheme is open to small and medium businesses that didn’t use the furlough scheme, employees must be working at least 33% of their usual hours to qualify. For more information, be sure to check the government’s .
Bounce Back Loans
Since some businesses have missed out on or don’t meet the criteria for existing schemes, they may apply for a , which serves as a simpler and quicker alternative to the Business Interruption Loan Scheme. To qualify, a firm must be UK based, established before 1st March 2020 and been adversely impacted by the coronavirus, whereupon they could receive up to £50,000. All lenders will charge a flat rate of 2.5%, while the government will cover the cost of fees and interest for the first 12 months and guarantee 100% of the loan if the firm defaults.
Eat Out to Help Out scheme
Although the government’s restaurant discount scheme has officially ended, several businesses are unofficially continuing it at their own expense in order to attract more customers.
The scheme initially allowed cafes and restaurants to offer customers a 50% discount on food or non-alcoholic drinks, up to a maximum of £10 per person, and then claim the money back from the government.
For more information about the original scheme, please visit the government’s . You can also see which companies are still offering the discount for their services .
Plans for Jobs 2020
In addition to this, the government has unveiled its which will support the UK’s economic growth, employment rate and public finances going forward. Among the most prominent points of this policy include:
- The Job Retention Bonus scheme, which will encourage UK employers to keep on furloughed workers by rewarding firms with one-off payments of £1,000 for every furloughed employee who remains continuously employed through to the end of January 2021
- Implementing a temporary VAT cut on supplies of food and non-alcoholic drinks, from 15 July 2020 to 12 January 2021, to support jobs and businesses within the hospitality sector, such as bars, restaurants, pubs and cafés. This reduced rate of VAT also applies to supplies of accommodation as well as admission to attractions across the UK
- Temporarily cutting Stamp Duty Land Tax to help protect and create jobs as well as boost confidence in the housing market. As part of it, the Nil Rate Band of Residential SDLT will be increased to £500,000 until 31 March 2021 and cut the tax due for everyone who would have otherwise paid SDLT
If, however, you’re facing immediate cashflow issues, you may be able to to HMRC by calling their helpline on . Alternatively, you could get in touch with the , an independent office dedicated to assisting small businesses affected by late or unfair payment issues.
It’s also worth checking to see if you’re covered by your business insurance – especially if you’ve purchased supply chain or denial of access cover – since the Chancellor has that the government’s advice is sufficient for businesses to make a claim, where they have appropriate interruption cover for pandemics in place.
As always, you should stay on top of the latest information and advice for businesses on the government’s website and the latest health guidance from the and .