Last Updated: 3rd June 2020
Updated eligibility and terms for the UK government’s ‘Coronavirus Job Retention Scheme’ and included an email address for customers to submit their business stories
Supporting your business during coronavirus (COVID-19)
Find out what you can expect from us as well as ways to support your business
Get informed
The ongoing coronavirus (COVID-19) outbreak is creating unique challenges for small businesses throughout the UK. As such, we’ve compiled a brief guide to inform you about what 123 Reg is doing as well as any steps you can take to help keep your business going.
Putting our customers first
Some of our customers have implemented unique strategies to continue offering their services and overcome the fact that their customer base has begun self-isolating, or to assist NHS workers. While these measures might not be viable for every business, it’s worth considering how exactly you could cater your business accordingly.
Pick for Britain
Helping to bring employers and farm workers together to ensure that the public can continue to enjoy British fruit and veg.
The Spirit of Manchester
Converted its distillery operations to produce hand sanitiser for the NHS Nightingale Hospital NW.
Dorset Nectar
Offering a free, sterilised delivery service within 10 miles of Bridport.
Kitchen CUT
Created a free online tool (F+B To Go) that allows restaurants to set up an online menu and ordering system that they can embed on their own website.
Choc on Choc
Created a range of NHS themed chocolates and will donate £1 for every box sold to the Help Them Help Us charity.
The Kent Foodie
Offering full-page adverts in their magazine for only £35.
The Sweet Cabin
Offering free local deliveries on online orders of £10 or more.
hiyacar
Offering free car hire to all key workers throughout the UK (excluding insurance).
yourparkingspace
Offering NHS workers free parking at 900+ car parks across the UK.
timetohelp
A hub for people looking for help and support as well as those who wish to volunteer and fundraise for organisations in Lancashire.
babyballet
Have moved all their UK dance classes online.
Toast Ale
Have removed delivery charges on their products.
Body Electric Dance Studios
Currently streaming classes to their dance groups.
We’d love to know how you’re adapting your business and showcase your story above! Get in touch with us at pr@123-reg.co.uk and tell us what you’re doing to make a difference.
What 123 Reg is doing
We take the health and wellbeing of our staff seriously and, as such, the majority of our employees are now working from home, which means that they can continue to assist you.
If you want advice, or experience any issues with your 123 Reg products, you can get in touch with our expert support team via our dedicated phone and live chat support.
Although we expect minimal change to your experience, the team have just transitioned to home-working so please do bear with us if response times are longer than usual.
We will continue to review the ongoing situation and post any updates on our Status page.
In addition to this, we’ve fast-tracked the release of our new Website Builder Starter tool that can help you get your business online as quickly as possible and with minimal effort, allowing you to continue to offer your services where this is possible to potential clients during the ongoing pandemic.
Our Website Builder packages (excluding Starter) also come with Zoom meeting tools included as standard. Simply register a free Basic account with Zoom and you’ll be able to start hosting live webinars and client consultations directly through your site.
Furthermore, if you have our Online Shop product, you may now offer In-store Pickups to customers. This allows you to specify exactly where and when they can collect their order, provided your store is permitted to remain open in accordance with government guidance.
If you want advice, or experience any issues with your 123 Reg products, you can get in touch with our expert support team via our dedicated phone and live chat support.
Although we expect minimal change to your experience, the team have just transitioned to home-working so please do bear with us if response times are longer than usual.
We will continue to review the ongoing situation and post any updates on our Status page.
In addition to this, we’ve fast-tracked the release of our new Website Builder Starter tool that can help you get your business online as quickly as possible and with minimal effort, allowing you to continue to offer your services where this is possible to potential clients during the ongoing pandemic.
Our Website Builder packages (excluding Starter) also come with Zoom meeting tools included as standard. Simply register a free Basic account with Zoom and you’ll be able to start hosting live webinars and client consultations directly through your site.
Furthermore, if you have our Online Shop product, you may now offer In-store Pickups to customers. This allows you to specify exactly where and when they can collect their order, provided your store is permitted to remain open in accordance with government guidance.
Overcoming this challenging situation
If you’re not sure about the best way to operate your business in these changing times, here are some quick options and ideas that you could easily implement:
Communications
Make sure that you inform customers about any changes to your service operations, opening hours or delivery options as soon as possible. Furthermore, be sure to announce these changes across your entire website and social media channels.
Honesty and transparency are always appreciated and, given current circumstances, most people will understand if it’ll take longer for them to receive their goods.
In any case, any messages sent out to your customers should be as brief and clear as possible, since many will probably be busy dealing with the effects of the outbreak on their personal lives.
Remote working
If, like us and many other companies, you’re now working from home, it’s worth downloading video conferencing and messaging software to ensure a smooth transition. Some great options include:
Useful tools
With more businesses placing a greater emphasis on their online presence, here are a selection of easy-to-use marketing and design tools that can help you boost your company image and workflow process:
Further reading
If you’re looking to maximise your online presence, why not check out our previous blog articles:
These and many other helpful articles can all be found on our blog.
Communications
Make sure that you inform customers about any changes to your service operations, opening hours or delivery options as soon as possible. Furthermore, be sure to announce these changes across your entire website and social media channels.
Honesty and transparency are always appreciated and, given current circumstances, most people will understand if it’ll take longer for them to receive their goods.
In any case, any messages sent out to your customers should be as brief and clear as possible, since many will probably be busy dealing with the effects of the outbreak on their personal lives.
Remote working
If, like us and many other companies, you’re now working from home, it’s worth downloading video conferencing and messaging software to ensure a smooth transition. Some great options include:
- Microsoft Teams – a free version is available that offers unlimited chat and video calling, although you may already have Teams if you’re subscribed to our Office 365 package
- Zoom – host unlimited one-to-one meetings or 40-minute sessions with 3 or more people on a free Basic account. Our Website Builder packages (excluding Starter) include Zoom meeting tools as standard. Zoom has suspended this time limit for schools and you can request to have this restriction lifted by by visiting their site
- Google Hangouts – make free group video calls for up to 10 contacts
- WhatsApp Business – send automated messages and quick replies to potential clients
- Facebook Live – broadcast live events to your customers
Useful tools
With more businesses placing a greater emphasis on their online presence, here are a selection of easy-to-use marketing and design tools that can help you boost your company image and workflow process:
- Over – enhance your social media images and graphics
- Canva – create professional-looking designs for your images, gift vouchers and more
- Pexels – a library of free, high-quality stock photos
- SurveyMonkey – send surveys that collate your customers’ feedback
- Evernote – organise your work and collaborate with your colleagues
- Hootsuite – manage your social media from one place
- Google Ads – get up to £120 in credit for Google ads
Further reading
If you’re looking to maximise your online presence, why not check out our previous blog articles:
- Ways to communicate to customers when you can’t meet face-to-face
- Your checklist of 10 must-have features for your first ecommerce site
- How to communicate with customers
- Five tools for your remote team to stay productive and connected
- The easiest way to get your business online with 123 Reg
- Eight tips for aspiring entrepreneurs
- The five questions your business’ homepage must answer
- Six simple ways to boost your business’ social media presence
- Working From Home: Location, Location, Location
- Six tips to make remote working work for you
- Six tips for the one-person online marketing team
- Simple email marketing tips to make your audience fall in love with your brand
- Six types of discount strategies for small businesses
These and many other helpful articles can all be found on our blog.
Government and national resources
Even during these difficult times, you’ve still got a business to run and ongoing costs to meet. At the time of writing, to help with this the UK government has announced that it will offer a 100% Business Rates retail discount for companies whose property’s rateable value is less than £51,000. Businesses that pay little to no rates may also receive a £3,000 grant, provided they’re currently eligible for Small Business Rate Relief (SBBR) or Rural Rates Relief. For those who are self-employed, you’ll be able to claim a grant worth 80% of your average monthly profits, up to a maximum of £2,500 per month.
In addition to this, the government has launched ‘Business Interruption Loan Scheme that will support small and medium-sized businesses that need access to bank lending and overdraft services, provided they have an annual turnover of up to £45 million. For start-up companies that are unable to apply for this scheme, the government has also announced the Future Fund to be launched in May 2020. Current government guidance indicates that it will offer these innovative businesses loans ranging from £125,000 to £5 million, subject to equal match funding from private investors and the business having raised £250,000 in equity investment from third-party investors within the last 5 years.
If your employees have been placed on furlough, you may be able to claim 80% of their wages, up to £2,500 per month, along with any National Insurance and pension contributions through the government’s Coronavirus Job Retention Scheme. From 1 July, employers can bring furloughed employees back to work for any amount of time and any shift pattern and will still be able to claim this grant for any normal hours not worked. When claiming for furloughed hours, employers will need to report and claim for a minimum period of a week.
However, this scheme will close to new entrants from 30 June and employers will only be able to furlough employees that have been furloughed for a full 3-week period prior to 30 June. As such, the final date an employer can furlough an employee for the first time will be 10 June. Employers will have until 31 July to make any claims in respect of the period to 30 June.
Since some businesses have missed out on or don’t meet the criteria for existing schemes, they may apply for a Bounce Back Loan, which serves as a simpler and quicker alternative to the Business Interruption Loan Scheme. To qualify, a firm must be UK based, established before 1st March 2020 and been adversely impacted by the coronavirus, whereupon they could receive up to £50,000. All lenders will charge a flat rate of 2.5%, while the government will cover the cost of fees and interest for the first 12 months and guarantee 100% of the loan if the firm defaults.
If, however, you’re facing immediate cashflow issues, you may be able to delay your tax payments to HMRC by calling their helpline on 0800 015 559. Alternatively, you could get in touch with the Small Business Commissioner, an independent office dedicated to assisting small businesses affected by late or unfair payment issues.
It’s also worth checking to see if you’re covered by your business insurance – especially if you’ve purchased supply chain or denial of access cover – since the Chancellor has confirmed that the government’s advice is sufficient for businesses to make a claim, where they have appropriate interruption cover for pandemics in place.
As always, you should stay on top of the latest information and advice for businesses on the government’s gov.uk website and the latest health guidance from the NHS and World Health Organisation.
In addition to this, the government has launched ‘Business Interruption Loan Scheme that will support small and medium-sized businesses that need access to bank lending and overdraft services, provided they have an annual turnover of up to £45 million. For start-up companies that are unable to apply for this scheme, the government has also announced the Future Fund to be launched in May 2020. Current government guidance indicates that it will offer these innovative businesses loans ranging from £125,000 to £5 million, subject to equal match funding from private investors and the business having raised £250,000 in equity investment from third-party investors within the last 5 years.
If your employees have been placed on furlough, you may be able to claim 80% of their wages, up to £2,500 per month, along with any National Insurance and pension contributions through the government’s Coronavirus Job Retention Scheme. From 1 July, employers can bring furloughed employees back to work for any amount of time and any shift pattern and will still be able to claim this grant for any normal hours not worked. When claiming for furloughed hours, employers will need to report and claim for a minimum period of a week.
However, this scheme will close to new entrants from 30 June and employers will only be able to furlough employees that have been furloughed for a full 3-week period prior to 30 June. As such, the final date an employer can furlough an employee for the first time will be 10 June. Employers will have until 31 July to make any claims in respect of the period to 30 June.
Since some businesses have missed out on or don’t meet the criteria for existing schemes, they may apply for a Bounce Back Loan, which serves as a simpler and quicker alternative to the Business Interruption Loan Scheme. To qualify, a firm must be UK based, established before 1st March 2020 and been adversely impacted by the coronavirus, whereupon they could receive up to £50,000. All lenders will charge a flat rate of 2.5%, while the government will cover the cost of fees and interest for the first 12 months and guarantee 100% of the loan if the firm defaults.
If, however, you’re facing immediate cashflow issues, you may be able to delay your tax payments to HMRC by calling their helpline on 0800 015 559. Alternatively, you could get in touch with the Small Business Commissioner, an independent office dedicated to assisting small businesses affected by late or unfair payment issues.
It’s also worth checking to see if you’re covered by your business insurance – especially if you’ve purchased supply chain or denial of access cover – since the Chancellor has confirmed that the government’s advice is sufficient for businesses to make a claim, where they have appropriate interruption cover for pandemics in place.
As always, you should stay on top of the latest information and advice for businesses on the government’s gov.uk website and the latest health guidance from the NHS and World Health Organisation.