TeamViewer is a third party tool used by 123 Reg Limited (“123 Reg”) to assist clients. Therefore, 123 Reg gives no warranty whatsoever in respect of the TeamViewer tool and is not liable for any error or malfunction that TeamViewer may have or cause on a client’s computer. 123 Reg has all the TeamViewer licenses required to use and enable its clients to use this tool.
The TeamViewer tool can only be used by a client if the client gives his or her consent and installs the tool themselves. Installation or use of the TeamViewer tool is not mandatory but such use may enable 123 Reg to resolve the client’s issues more efficiently.
By installing the TeamViewer tool and accepting 123 Reg’s access request the client authorises 123 Reg to access the client’s computer including any data stored on the computer that it may be reasonably necessary for 123 Reg to access. 123 Reg will use the TeamViewer tool for the purpose of assisting the client with resolving the issue that the client is experiencing. Assistance is provided only as a convenience to end users of 123 Reg products and services. The nature of the problem and solution(s) may depend on the client’s system and other variables unknown to the support engineer.
For this purpose the Client must provide reasonable cooperation to 123 Reg and maintain telephone contact with the 123 Reg technician at all times and monitor tasks performed by the Support technician remotely via the client’s computer. Clients should therefore remain at their PC or device for the duration of the remote help session.
Client agrees and understands that use of the TeamViewer will result in 123 Reg temporarily taking remote control of the client’s computer for the purpose of testing or attempting to resolve the incident reported by the client. The client shall be able to view 123 Reg’s actions on the client’s computer and therefore responsible for monitoring the performance and may instruct the 123 Reg representative to cease access at any time.
Client understands and agrees that 123 Reg Limited is not liable for any subsequent incidents unrelated to the remote performance which may occur. 123 Reg or its employees will not be held liable for any direct, indirect, damages, loss, cost or liability whatsoever that result from, or are related to the remote help session provided by 123 Reg.