Service Status

Here at 123-reg we know you are busy so always check here before contacting us if something is wrong with your services. Here you will find all updates on what’s really going on and what we are doing about it to make sure your service is back to normal!

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Current Trackers

Fraudulent email notification : Load limit exceeded

Created: 16 April 2014, 09:58
Last Updated: 16 April 2014, 10:39

We have been made aware that some customers may have received an email purporting to be from 123-Reg in relation to the limit load available for the existing pay rate plan being exceeded. Please be aware these are not genuine emails from ourselves, so no action is required. If you receive such an email, we would advise you to not click on the links and to delete the email immediately.

VPS Planned maintenance

Created: 17 April 2014, 09:40
Last Updated: --

We wish to inform our Customers with Virtual Private Servers, that in an effort to improve System performance and reliability, we shall be carrying out maintenance on our host servers between the hours of 00.30 and 03.00 starting on Monday the 7th April and continuing each evening until the maintenance is complete.

During this maintenance time, Customers VPS images, websites and email will be affected.

We would advise our customers to ensure that a full and recent backup of their Website and Data is made before this maintenance takes place. This is precautionary advice as it is unlikely that any data will be lost.

Any other information received from our System engineers in regards to the progress of this maintenance will be posted on this status page also.

We expect this maintenance to be completed by Thursday the 24th April.

Heartbleed Bug

Created: 10 April 2014, 13:13
Last Updated: 16 April 2014, 10:02

All Webfusion and 123 reg infrastructure servers are patched and we are in the process of revoking and reissuing our own SSL certificates for the infrastructure servers.

All our Dedicated managed servers have now been patched with OpenSSL version 1.0.1g.

Windows IIS based dedicated servers, VPS and shared hosting accounts are not affected

The Heartbleed bug can affect the following distributions that we support:

* Ubuntu 12.04.4 LTS (OpenSSL 1.0.1-4ubuntu5.11)
* RedHat, CentOS 6.5 (OpenSSL 1.0.1e-15)

Non Windows VPS, Cloud Server & Self managed Dedicated server customers should check if they are affected:

•   OpenSSL 1.0.1 through 1.0.1f (inclusive) are vulnerable
•   OpenSSL 1.0.1g is NOT vulnerable
•   OpenSSL 1.0.0 branch is NOT vulnerable
•   OpenSSL 0.9.8 branch is NOT vulnerable
•   OpenSSL 1.0.1e-16 in a patch from Redhat for CentOS and is not vulnerable.
•   If running a vulnerable OpenSSL version then the following applies.
•   Patch their servers.
•   Customers with own SSL certificates should consider requesting a revoke and reissue.

If you require specific instructions on how to apply the patch then our technical support team can provide you with this information.

Its strongly recommended to reboot after this patch, but if this is undesirable a restart of all services depending on openSSL should be fine:

* Web server (Apache or NGINX),
* Plesk /psa/ service: service psa restart
* Mail (IMAP/POP3/SMPT services like Qmail/CourierIMAP/Postfix/Sendmail),
* Databases (MySQL/PostgreSQL)
* Any other services which rely on SSL and authorization. If unsure
whether a service depends on SSL, we recommend restarting it.

If you require assistance with reissuing your SSL's then please contact a member off our technical support team.

Easter Break Customer Support Operating Hours

Created: 14 April 2014, 09:18
Last Updated: 16 April 2014, 10:02

Customers are advised of the following changes to our operating hours for the forthcoming Easter Break.

Telephone lines will close at 7pm Thursday 17th April and will re-open 9am Tuesday 22nd April 2014. On line ticket support will be available during this time as well as our on line Chat facility.

We wish to thank our customers for their understanding during this time.