How do I send a ticket to 123-reg Support?

This article applies to the 123-reg Support Site

This article will show you how to send a Support Request to 123-reg via our ticket system.

To raise a support request to us, you will have to be logged in to your 123-reg My Support area

1

Click on the Ask a question tab in the 123-reg support site.


2

Enter the subject of your Support request in the Question Subject text box. Just give an overview of your issue, there will be more room for detail later. Then select the domain name your issue is associated with from the Domain dropdown box.


3

If you have more than one email address associated with your account, you can use the email dropdown box to select the email address you wish your ticket updates to be sent to. Then use the Category dropdown list to select a category for your support request. Categories dictate who receives your message first so making the right choice here means that your ticket will go straight to the person best placed to help you. 


4

Next you enter your issue into the Message box. Here include as much information as possible about your issue. The more information you give, the easier it'll be for our Support Agents to help you. If needed, you can also attach documents to your support ticket. Use the Browse button to find the file you need on your computer, then click the Attach button.


When complete, click the Next Step button.

5

You will be presented with a selection of support articles that may answer your query, if they click on the Yes button. This will stop your request getting through to support. If your query has not been answered, click on the No button and your query will be submitted to our support teams. 


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