This article applies to Legacy Supanames hosting packages.
Some third-party PHP scripts and programs, for example 'Wordpress', include an 'Image Upload' or 'File Upload' program and this may not work due to 'open.base_dir' security restrictions on our servers.
Here are our instructions to allow you to use such features without receiving an open.base_dir error message on your website when you try to use the upload feature.
1
Log in via FTP and create a directory in your site root called tmp and set permissions to 777.
2
Log into your MyPanel and go to PHP settings under the Advanced Tab.
3
From the Add a new customised PHP setting: drop down box select upload_tmp_dir then click continue.
4
Ensure the value in the box is /home/YOURFTPUSERNAME/public_html/tmp.
5
Click continue.
6
The settings should take effect within 12 hours.