Applies to: Microsoft 365

Microsoft 365 Help

Access my shared mailbox with Outlook on the web

Use Outlook on the web to access a shared mailbox or another user's email you've been given access to. You can choose to open the mailbox in a new window or add it to your folders list.

  1. If you'd like to open another mailbox in a separate window:
    • In the upper-right, select your user icon and then Open another mailbox.
    • Enter the email address you'd like to access and select Open.
  2. If you want to add another mailbox to your folder list:
    • Right-click Folders on the left.
    • Select Add shared folder.
    • Enter the name of the email address you'd like to add and select Add.

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