Reset my multi-factor authentication method
If an admin or user loses access to their multi-factor authentication (MFA) method, like if they’ve lost their phone or uninstalled their authenticator app, an admin can reset their MFA and clear their methods.
Note: These instructions are for Microsoft 365 accounts. If you lost access to the method used to sign in to your 123 Reg account, cancel two-step verification (2SV) instead.
Required: Admins cannot reset their own MFA methods using the Entra admin center. Please contact
customer support for help.
Warning: Please follow these steps carefully. Making changes in the Microsoft Entra admin center outside of these steps can cause issues that our customer support team may not be able to help you fix. See our Statement of Support.
- Sign in to the Microsoft Entra admin center. Use your Microsoft 365 email address and password (your 123 Reg username and password won't work here).
- Under Identity, select Users, and then All users.
- Select the Display name of the user.
- Under Manage, select Authentication methods.
- Select Revoke multifactor authentication sessions (you might have to select
More first).
- Select Require re-register multifactor authentication.
- To confirm, select OK.
The user will be prompted to set up their new MFA during their next sign in. The user whose sign-in method was reset will need to delete the method they can no longer access.
If you tried the steps in both tabs and are having issues resetting MFA, please contact customer support for help.