Service Status

Here at 123-reg we know you are busy so always check here before contacting us if something is wrong with your services. Here you will find all updates on what’s really going on and what we are doing about it to make sure your service is back to normal!

If you can’t find your issue here please feel free to open a support request. Just log in, then select Ask A Question. Day or night, we're here to help – and you can see a complete history of all your previous messages.

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Current Trackers

Scheduled maintenance on the Webmail platform

Created: 27 November 2015, 08:39
Last Updated: --

We would like to inform our customers that our webmail platform will undergo a scheduled maintenance Sunday, the 29th of November, 05:00 AM GMT.

As a result, webmail access will be unavailable for approximately 3 – 4 hours, with a slight chance of leading the maintenance through mid-day on some accounts, depending on their size and how quickly will these synchronize.

Please do note that in the meantime you can still connect to your mailbox with any email client, as our incoming/outgoing servers will not be affected by the scheduled work. Additionally, sent & received emails in the given timeframe will be delivered as usual.

This has been scheduled so that our system engineers can be upgrading the backend systems to a faster, more robust solution. We are also working on further updates that will result in a new, upgraded and more responsive interface on our webmail; the backend work is the first step in delivering this to our customers.

Phone lines program - Friday, November 27

Created: 26 November 2015, 09:25
Last Updated: --

We would like to make all customers aware of an important change to our operational hours.

On Friday 27th November our telephone support and sales service lines will close at the earlier time of 13:00 due to an internal team building event. This is a change to our usual business operating hours which are 09:00 to 19:00.

During this time, if you wish to contact our support team you can do so by using online chat or by raising a ticket, both will remain fully operational. We also have an extensive range of help articles and guides available in our Support knowledge base which can be found here: