Service Status

Here at 123-reg we know you are busy so always check here before contacting us if something is wrong with your services. Here you will find all updates on what’s really going on and what we are doing about it to make sure your service is back to normal!

If you can’t find your issue here please feel free to open a support request. Just log in, then select Ask A Question. Day or night, we're here to help – and you can see a complete history of all your previous messages.

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Current Trackers

Telephone Line Closure

Created: 24 August 2016, 17:01
Last Updated: 26 August 2016, 16:27

Our 123-Reg Telephone Support, Product Information and Retentions team will be closed on 29/08/2016 due to the Bank Holiday. The lines will re-open as normal at 9am on Tuesday 30th August.

The Dedicated, VPS, and Cloud Server support lines will remain open as usual.

Our on-line chat and ticket team will remain fully operational to assist you. For further information on how to get in touch please visit the ‘Contact Us’ section of our website at

New account password policy - September 1st

Created: 26 August 2016, 16:26
Last Updated: --

As you may have already read in our Newsletter, on our Blog or in an email, we require that all customers update their passwords to meet new policy standards.

Until September 1st you can login to your account as normal and change your password, just scroll down to 'Change your password'.

After September 1st you will need to use the forgotten password feature to send you a password reset email, as your old password will no longer be valid.

Once you have updated your password using either method you can then use your new password as normal.

You can read more on our blog here;

For those that received an email mentioning August 1st, please accept my apology for the mistake.