Investigating - Customers may experience issues when attempting to add their Microsoft 365 mailbox to Outlook. We have also received reports that customers are having difficulties activating Microsoft apps.
We are investigating these issues and hope to have them resolved as soon as possible. In the meantime, customers can access their mailboxes/online apps version via Microsoft's official website: https://portal.office.com/
We apologise for any inconvenience this may cause.
Mar 26, 2024 - 15:49 GMT
Monitoring - From 22nd February 2024, we will be migrating all Microsoft 365 mailboxes to our new platform. Once your migration is complete, you will need to perform several actions to ensure a smooth transition:
How to reset your password 1. Log in to your 123 Reg Control Panel and go to the ‘My Products’ section. 2. Click on the ‘Manage All’ option next to the Email & Office category. 3. Select ‘Manage’ next to the name of the user you wish to change the password for. 4. Select ‘Password’. 5. Enter a password, confirm, and set a recovery email (optional).
Monitoring - We would like to inform our customers that during the Easter period our telephone and chat Customer Support will be operating to an amended schedule. Phone Support: Our Phone Support will be unavailable from March 29th to April 1st. Chat Support: Our Chat Support will operate from 9:00 AM to 4:00 PM on March 29th and April 1st. Please be aware that there will be no Chat Support during the weekend.
We will resume our normal operating hours on Tuesday, April 2nd.
Mar 26, 2024 - 07:43 GMT
Investigating - Some customers are experiencing issues accessing our live chat function through their 123 Reg Control Panel.
If you cannot see the chat icon via your Control Panel, please access your 'Contact Preferences' within your 'Account Settings', followed by 'Cookie Tracking'. From there, select 'Manage Cookies' and make sure that the Support option is enabled.
We apologise for any inconvenience this might cause.
Jan 31, 2024 - 12:30 GMT
If you have any unused email packages for paid Generation 1 mailboxes within your account, these email packages will remain valid and, once the migration has completed, you can use them to create Generation 2 mailboxes. If you require urgent help regarding the creation of a Generation 2 mailbox using these unused email packages prior to the migration being complete, please contact our Support team for help setting this up. https://www.123-reg.co.uk/contact/
Any unused free email packages for bundled Generation 1 mailboxes (i.e. free mailboxes included as part of a paid package like Website Builder or Web Hosting) will not remain valid post-migration. If you are affected by this, please contact our Support team to discuss available options.
Dec 7, 13:19 GMT