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Scheduled maintenance on the Webmail platform
27 November 2015, 08:39
We would like to inform our customers that our webmail platform will undergo a scheduled maintenance Sunday, the 29th of November, 05:00 AM GMT.
As a result, webmail access will be unavailable for approximately 3 – 4 hours, with a slight chance of leading the maintenance through mid-day on some accounts, depending on their size and how quickly will these synchronize.
Please do note that in the meantime you can still connect to your mailbox with any email client, as our incoming/outgoing servers will not be affected by the scheduled work. Additionally, sent & received emails in the given timeframe will be delivered as usual.
This has been scheduled so that our system engineers can be upgrading the backend systems to a faster, more robust solution. We are also working on further updates that will result in a new, upgraded and more responsive interface on our webmail; the backend work is the first step in delivering this to our customers.
Phone lines program - Friday, November 27
26 November 2015, 09:25
We would like to make all customers aware of an important change to our operational hours.
On Friday 27th November our telephone support and sales service lines will close at the earlier time of 13:00 due to an internal team building event. This is a change to our usual business operating hours which are 09:00 to 19:00.
During this time, if you wish to contact our support team you can do so by using online chat or by raising a ticket, both will remain fully operational. We also have an extensive range of help articles and guides available in our Support knowledge base which can be found here: https://www.123-reg.co.uk/support/