Purchasing and Configuring your 123-reg email


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How do I purchase an email address/mailbox?

This article will explain how you can Purchase a mailbox. Purchasing a mailbox will allow you to create an email address associated with your domain name, so instead of having an email address of yourname@hotmail.com, you can have yourname@yourdomain.com. Not only does this give you more control over your email address, it will also give your company or business a more professional feel. An email like: enquiries@davesvans.co.uk looks a lot more professional that davesvans12@hotmail.com.

Email mailboxes work on a quota system. Instead of buying a mailbox as a separate entity, you purchase a mailbox quota, which can either be set as a mailbox or an email forwarder. This allows you complete flexibility over your email set up. For example, if you purchase 5 mailboxes, and find that you want to change one of the email addresses you've set up, you can simply delete the first mailbox, and use that quota to create another mailbox, instead of creating a completely new one.

The article below will show you how to purchase a mailbox, allowing you to create your new email address. 

1

Login to your 123-reg control panel.

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2

Scroll down to the Email section, then click on the Manage email link.

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3

Click on the Get more mailboxes link.

4

Choose between Personal or Professional, select how many mailboxes you wish to purchase and press BUY NOW to continue.

5

The mailbox will then be added to your basket and you will have the option to Find a domain or Go to checkout, click on Go to checkout.

6

Review the mailbox package and quantity, click on the Continue button.

Add any extras to your basket if required, click on the Checkout button to continue.

7

Then follow the steps on screen to complete your purchase.

After you have purchased it, you can configure your mailbox easily by following the instructions from our support guide.


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How do I create a mailbox?

To create a mailbox, you first need to log into your 123-reg control panel, then follow the instructions below:


So you’ve purchased 123-mail and now you want to set up your first mailbox.


Well, start by logging into your 123-reg control panel.


Click on ‘Manage email’ in the ‘Email’ section.


Now hover over the ‘Create’ button shown here and then select ‘Mailbox’.


Use the dropdown menu to select the domain name you wish to create the mailbox for.


You can now enter the email prefix you wish to use.


Choose ‘mailbox’ as the type and select the package you have purchased quota for.


Now choose and enter a password for your mailbox, then confirm this by retyping it.


Remember when you are creating your new password to ensure it fits the password criteria.


It must be at least 8 characters long with a combination of upper and lowercase letters, as well as numbers.


It must also include at least one special character.


You can now select to make the mailbox a ‘catch all account’, meaning any emails sent to ‘@yourdomain’ will be sent into that one mailbox.


If you are planning to sync your emails, contacts or calendar to your mobile device, you will need to check the ‘Mobility add-on’.


Once you have finished click on ‘Save & Exit’.


If you need to change your password at any time, have a look at our video on changing your mailbox password.


That’s it, your mailbox is set up.


You can now visit ‘webmail.123-reg.co.uk’ and log in to ‘123-webmail’ with your email address and mailbox password to begin sending and receiving emails from this account.



1

Scroll down the page until you reach the Email section.

2

Click on the Manage email link.

 Email_section_manage.jpg

3

Click on the Create your email addresses option.

Click on the mail box option.

4

Enter the email address prefix in the box provided, and then select the domain from the drop down box provided. You can specify the type and package you require the mailbox to be. You will need to enter you password, and you will be shown how secure your password is.

Please note: Passwords must satisfy the following criteria to ensure they are as secure as possible:

  • Mixed case: Use a combination of uppercase and lowercase characters
  • Numbers: Use a mixture of numbers and letters
  • Special characters: Use at least one of the following special characters : "!£$%^&*()-_=+}{#@':;.>,
  • Length: Your password must be at least 8 characters long
  • Unique Characters: Your password must contain at least 4 unique characters


5

There are then some simple admin settings to configure, and then click either the Save and Exit or the Save and Add Another button.

Your new mailbox will now be created.


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What is catch-all email forwarding and how do I set it up?

Catch-all email forwarding is a great feature which comes with any 123-reg domain name. It gives you the ability to forward all email sent to your domain on to an email address of your choice.

How to create a Catch All for a 123-reg mailbox


So, a catch-all email address is a mailbox which catches emails sent to your domain name, that may have otherwise been lost because the email address they are being sent to, does not exist.


Let’s break this down a bit more, so we can understand it.


Say someone wants to send you an email, but they type in the email prefix incorrectly, that’s anything here just before your domain name, then having a catch-all email address will mean that you still receive the email.


Let’s have a look at an example.


You have your own business which sells gifts online called youronline-gifts.co.uk.


On your website, you may provide a few email addresses for people to contact you on.


So maybe enquiries@youronline-gifts.co.uk for general enquires and another for sales, so sales@youronline-gifts.co.uk.


Say someone wants to contact you, but they forget your email address and type in info@youronline-gifts.co.uk.


Having a catch-all email address will mean that you still receive the email.


So you could create an email address like mailbox@youronlne-gifts.co.uk, and then all of the emails sent to any of these email addresses will be collected or ‘caught’, and put together in that one mailbox.


Please note that if you actually have a mailbox set up using one of the prefixes, so using the example; enquiries@youronline-gifts.co.uk, then emails to this address will be sent to that actual mailbox, and not the catch-all email account.


So let’s see how to set up a catch-all email address.


To start, log into your 123-reg control panel.


Scroll down to the ‘Email’ section and click on ‘Manage Email.’


Now hover over ‘create’ and then click on ‘mailbox.’


So say you would like all of the emails to be sent to an email address such as mailbox@yourexampledomain.uk, simply select the domain name from the drop-down list here and then enter in the prefix, so ‘mailbox’.


Select the type as mailbox, and choose the type of email package you purchased quota for, so ‘personal’ or ‘business’.


You can then create a password.


It will have to fit the password criteria, so ensure that it is at least 8 characters long with a combination of upper and lowercase letters, as well as numbers.


It must also include at least one special character.


In the admin settings is where you can choose to make this email account a ‘catch-all’ account.


Just tick the box and then click ‘save & exit’.


That’s it; your catch-all email account has been set-up, meaning that any email sent to any emailprefix@ yourexampledomain.uk will be sent straight to this account.


Unless you already have the mailbox set up with that prefix.


Please note that ‘catch-all’ cannot be set for the same email address on an email client such as Outlook, Thunderbird or Apple Mail.



To set up catch-all forwarding address for your domain name, you first need to log into your 123-reg control panel, then follow the instructions below:

1

Scroll down the page until you reach the Email section.

2

Click on the Manage email link.

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3

Click on the Create your email addresses option.

Click on the mail box option.

4

Enter the email address prefix in the box provided, and then select the domain from the drop down box provided. You can specify the type and package you require the mailbox to be. You will need to enter you password, and you will be shown how secure your password is.

5

There are then some simple admin settings to configure - select the Make this account a catch-all option, and then click either the Save and Exit or the Save and Add Another button.

Your new catchall mailbox will now be created.

How to create a Catch All to an external email address

To set up catch-all forwarding address for your domain name, you first need to log into your 123-reg control panel, then follow the instructions below:

1

Scroll down the page until you reach the Email section.

2

Click on the Manage email link.

 Email_section_manage.jpg

3

Click on the Create your email addresses option.

Click on the Forward option.

4

Enter a * symbol into the email address box, and then enter the address you wish to forward your mail to in the Forward to box. Then click either the Save and Exit or the Save and Add Another button. Your Catch All email forwarder will now be created.


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How do I change or edit my mailbox address?

Currently, the only way to change your mailbox address is to delete the old mailbox, and then create a new one in its place. 

Please note Deleting a mailbox will cause you to lose all of the emails associated with the mailbox.


Follow the steps below to first delete your mailbox, and then to create a new one. 

Deleting an old Mailbox

To delete a mailbox, you first need to log into your 123-reg control panel, then follow the instructions below:

1

Scroll down the page until you reach the Email section.

2

Click on the Manage email link.

 Email_section_manage.jpg

3

Find the mailbox that you wish to delete by first selecting the relevant domain from the domain drop down menu.

4

Select Delete Address from the More menu.

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You will then be advised that by deleting the mailbox, you will lose all emails currently stored in it. To confirm that you wish the mailbox to be deleted click on the Yes button.

Creating a new mailbox


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How do I delete a mailbox?

There are many reasons to delete a mailbox; for example, maybe the email address belonged to a member of your company who recently left, or maybe you're just simply over quota.

Be careful though, deleting a mailbox will cause all of the stored emails and other data associated with the account to be deleted. This is an irreversible operation, so make sure that you have retrieved anything you need off the account, and that you are sure you definitely want to delete the mailbox before you.


To delete a mailbox, you first need to log into your 123-reg control panel, then follow the instructions below:

1

Scroll down the page until you reach the Email section.

2

Click on the Manage email link.

 Email_section_manage.jpg

3

Find the mailbox that you wish to delete by first selecting the relevant domain from the domain drop down menu.

4

Select Delete Address from the More menu.

5

You will then be advised that by deleting the mailbox, you will lose all emails currently stored in it. To confirm that you wish the mailbox to be deleted click on the Yes button.


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How do I upgrade from Personal to Business 123-mail?

This article will explain how to upgrade from personal to business 123-mail.

1

Login to your 123-reg control panel.

2

Click on the Manage Email link.

3

Now click the More tab for the personal mailbox you wish to upgrade and click the Manage Add-ons button.

Please Note: You will need to add a business package to your quota to be able to upgrade from a personal to a business mailbox.


4

Select the Business option and then click Upgrade.


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I have lost/forgotten or need to change my mailbox password?

The below video and step by step instructions will show you how to reset the password for your 123-reg mailbox, in case you have lost or forgotten it.

Watch the following video from 123-reg and find out which are the steps that need to be taken if you lost your mailbox password.

You can also read the additional instructions for more information on the settings that need to be amended when changing your 123-mail password.

If you forgot your password this can be simply changed from your Control Panel by referring to the following guide.


Tip: If you have set up your mailbox to receive emails in an email client such as Outlook, Apple Mail, or an online client such as Outlook.com, or Gmail.com, you will need to edit your mailbox profile in your client to reflect your new password.



So you’ve forgotten your mailbox password or need to change it.


Don’t worry, just follow these simple steps.


To begin, log into your control panel and click on ‘manage email’ in the email section.


Using this drop down menu here, you will need to select the domain name that the mailbox belongs to.


Once you’ve selected the domain name, your mailboxes will appear just here.


Click on the ‘more’ button next to the mailbox you need to change the password for.


Now click ‘mailbox settings’ and under the preferences menu click on ‘edit.’


You can now enter your new password.


Remember when you are creating your new password to ensure it fits the password criteria.


It must be at least 8 characters long with a combination of upper and lowercase letters, as well as numbers.


It must also include at least one special character.


So once you’ve created your new password click ‘save’.


That’s it, your password has now been changed and you can use this new password to log into your 123-mail account using 123-reg webmail.


Please note that if you have set up your mailbox to send or receive emails in an email client such as Outlook, then you will also need to update this password to match your new one.



1

Scroll down the page until you reach the Email section.

2

Click on the Manage email link.

Setting up your account

3

Find the mailbox that you wish to change the password for by selecting the domain from the drop down menu.

4

Hover over the corresponding More link next to the email address.

5

Click on the Mailbox settings list.

6

Under Preferences, click on the Edit password link.

7

Enter your new password then click the Save button.


Please note: Passwords must satisfy the following criteria to ensure they are as secure as possible:

  • Mixed case: Use a combination of uppercase and lowercase characters
  • Numbers: Use a mixture of numbers and letters
  • Special characters: Use at least one of the following special characters: "!$%^&*()-_=+}{#@':;.>,
  • Length: Your password must be at least 8 characters long
  • Unique Characters: Your password must contain at least 4 unique characters

Please note: When creating your password, you cannot use the pound (£) symbol.

Your password will now be changed.


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How do I edit the spam filter on my mailbox/email forwarding?

Unsolicited email, or spam email, is the unwanted email you get from people or companies. Often they are just trying to sell you something, but they can also include various scams and other malicious attempts. To reduce the amount of spam you receive, follow the instructions below. 

To edit the spam filter settings on your mailbox or email forwarding, you first need to log into your 123-reg control panel, then follow the instructions below:

1

Scroll down the page until you reach the Email section.

2

Click on the Manage email link.

 Email_section_manage.jpg

3

Select the relevant domain from the domain drop down box.

4

Click on the More button next to the Mailbox you wish to edit.

Select Mailbox settings from the menu provided.

5

Under Preferences, click on the Change Settings link for Spam Filtering.

6

Use the slide tool to set the levels for Spam Flagging and Spam Deletion.

Please note: 1 is the strongest setting and 10 is the weakest setting.

If you set your spam delete level filter to 1, this will turn on the spam filter and delete any emails that are detected as spam. If you would like spam to come through, you should set your spam delete filter and flagging level to 10, this will allow all emails that are spam through to your inbox.


7

Click on the Save changes button.

Important: Anti-spam filtering is set at the domain level. Therefore, if you alter the settings on one email address, it will affect all the email addresses registered with the same domain.

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