This FAQ will help you to identify cases of online abuse.
The below step by step instructions will outline the common examples of abuse online, and explain how you can report them.
Phishing is the process of illegally gathering personal information from unsuspecting parties. This is done using spoof email - where the scammer will send email purporting to be from a legitimate company or organisation - to trick the recipient into divulging their personal details.
To avoid falling victim to phishing remember that no company or organisation will ask you for your personal details via email. If ever in doubt, do not reply to the email and contact the organisation via other methods to make sure this is a legitimate email.
If you receive a phishing email purporting to be from 123 Reg or from a site you believe to be hosted by 123 Reg, please forward the email to email@example.com and then delete it from your inbox.
Spam is the sending of unsolicited messages over the internet, commonly email or on online message boards and comments sections. This spam has the intent of encouraging as many people as possible to click a link or visit a certain website. Usually this is to further a malicious agenda, such as spreading malware to as many machines as possible.
If you are being spammed with links that direct you to a site hosted by 123 Reg, please forward any relevant information, including the domain name, to our team at firstname.lastname@example.org.
Online Fraud can come in all shapes and sizes, but it can generally be classified as the use of online tools to defraud victims to take advantage of them, often by stealing personal information or payment details and money.
Common examples of online fraud include dummy sites that look just like the sites of legitimate companies - usually with a very similar domain name - which then attempt to get the victim to enter their personal data, which the fraudsters can then use to access your account, or steal your identity. Another example of online fraud could include selling a product or service online, and then either not delivering the product, or delivering a substandard product. In this situation it is usually very difficult, or even impossible for the victim to get their money back on this purchase.
If you have been defrauded by a site you believe to be hosted by 123 Reg, please contact email@example.com with as much information as possible, including the domain name of the site.
Please note: If you have encountered a form of abuse that does not fit into any of the above categories and are not sure if you should be raising an issue to our abuse team, you can contact our Support teams who will answer any questions you may have and advise you on your next steps.