Why can't I receive emails?

This article applies to 123-reg Email and 3rd Party Email Clients.

If you are having trouble receiving emails with your 123-reg email, this information can help you resolve your issue as we have listed some of the most common causes below:

Domain Issues

  • Check that your domain is using 123-reg mx records, click here to find out how to this.

Email Account issues

  • Check that your mailbox has been setup via the 123-reg control panel.

    Click here to find out how to setup a mailbox.

  • Check that you have the correct username and password for your mailbox. The mailbox username is usually the email address.

    Click here to find out change your password.

  • Login to 123-reg web mail in order to receive emails, if you can receive emails from our 123-reg web mail service this usually indicates a local issue with your network / computer or email client. Click here to find out how to login to 123-reg web mail.

Email Client issues

  • Check that you have entered the correct incoming mail server: pop.123-reg.co.uk or imap.123-reg.co.uk
  • Ensure that the option for Require logon using Secure Password Authentication (SPA) is NOT enabled.
  • Use default incoming port 110 for POP3 and 143 for IMAP.
  • Ensure that the option for SSL is switched off.
  • If you have a firewall or anti virus software enabled on your computer please ensure that you add a allow or exception rule for pop.123-reg.co.uk if using POP3 orimap.123-reg.co.uk and/or IP address

Tip: Please remember that you will need to close and restart your email client after you have made any change so that it can take affect.

Please Note: If the comprehensive list of above solutions does not resolve your query it maybe useful to contact your email client / software provider by visiting the appropriate support site e.g:

If you wish to check if there is a issue connecting due to your Internet connection or fault with your Internet Service Provider you can perform a Telnet test, click here to find out how to this.


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