Check out the different options below showing how to get in touch.
Our support site has a comprehensive range of FAQ's, Downloadable Guides, Videos and our Self Diagnosis Tool. If you have a query we would ask you to search our support site to try to find an answer to your query first. Most people can find the answer to their question online, so please try this before contacting us.
If you have exhausted our range of support information, you can use one of the below methods to contact support and talk to a member of staff to help resolve your issue.
The Self Diagnosis Tool is a three step test that performs a number of basic checks on your domain name for a number of 123-reg products. You will then be directed to the solution that will correct any issues detected by the test. Giving you the knowledge to resolve any issues yourself.
Check out the Self Diagnosis tool
You can also reach us via post at:
The Shipping Building
Old Vinyl Factory
Simply click the Contact Us button from the menu bar at the top of the page.
All you have to do is pick a few options and it will send your query straight through to an appropriate expert on the 123-reg team, so you'll get a quicker response. It also lets you track all the questions you've asked, just in case the same problem crops up again, you'll already have the solution to hand.
Click the Contact Us button at the top of the page. This will take you to the Contact page.
Here you will need to answer a couple of questions about your issue, and we will recommend the correct contact method for you. Although you will be able to select Live Chat, if your option warrants it, you will be better off selecting the recommended contact type as this will get you through to the best placed person to help you.
You can telephone us on 0345 450 2310. Calls are charged at your local rate. We staff our lines between 9am and 7pm Monday to Friday. Please note that we can get busy at peak times.
This article shows which department you should contact when calling 123-reg. The below table shows which menu options will take you through to which team.
Watch the content of this article for changes.