Issues connecting via FTP to my hosting

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Issues connecting via FTP to my hosting

If you are having issues connecting to your hosing via FTP. Please check whether your firewall, anti-virus or issues with your ISP (Internet Service Provider) could be preventing you from connecting.


If you are having issues connecting to your hosing via FTP. Please check whether your firewall, anti-virus or issues with your ISP (Internet Service Provider) could be preventing you from connecting.

A useful and independent way to check that your connection to the ftp server is working is to go to www.net2ftp.com and try connecting from the website.

If your FTP connection works via www.net2ftp.com then please try and disable your anti-virus, firewall settings or contact your ISP (Internet Service Provider).

Please note: Disabling your anti-virus or firewall is at your own risk. If you cannot FTP using the domain name as the FTP Server please try using the IP address, your FTP server/hostname will change as follows, for hosting packages bought before April 2015:

For Linux packages: 94.136.40.103

For Windows packages: 94.136.40.31

If you purchased your hosting package after April 2015, you will find your IP Address in your Control Panel here:


Please note: You will need to upload your web site files to the following folder dependent on your package;

  • Linux package: public_html
  • Windows package: web/content
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