Basic Email Actions

These FAQs will teach you how to use the basic email actions for 123-webmail

Here are the answers to the most commonly asked questions relating to our webmail service. Simply select the question you want to know more about to skip to the most appropriate FAQ:

How many webmail sessions can I have from a single domain name at any one time?

Just as you can have unlimited email addresses set up on your domain, you can have unlimited concurrent sessions from different computers on webmail too for different mailboxes.

We have a shared mailbox - how many users can access this mailbox at any one time using webmail?

Multiple webmail sessions to a single email address are limited to 100 concurrent connections from different computers and to 10 concurrent sessions per IP address.

How long is a webmail session kept live if I do not use it?

Your webmail session will remain live for 1 hour if you do not actively use it. After this time, the session is put into a suspended stage and all temporary session data is removed.

How do I compose a new email?

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Writing and sending an email is a key component of any mail service, and the 123 Reg Webmail platform allows you to do this with ease, incorporating all of the features you would expect to find in an email client such as Microsoft Outlook or Mozilla Thunderbird.

Start by logging in to your Webmail. From there, select your Inbox and click the Compose button to begin writing a new email.

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Enter in the email address of the person you wish to send your email to. You can also add CC and BCC addresses to your To: field.

You can also add a subject, attachment, signature and manage a couple of other options.

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Compose your email in the provided text box. You can format your email using the tools above the text box, just like you would in a Word Processing tool.

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Once you have completed your email, click on the Send button to send it, or click on the Save button if you’d like to send at a later date.

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How do I reply to an email?

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From your email inbox, select the message you would like to reply to. You can then click on the Reply button or the Reply All button to reply to the message.

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The content of the email you are replying to will be kept in your message. You can then enter your response into the text box above your reply. Also, your subject line will be auto-populated with the subject of the message you are replying to.

As when creating an email, you can edit the text with the toolbar above the text box.

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You have now replied to an email message.

How do I forward an email?

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Fowarding an email is the process of sending an email you received to another recipient. Rather than just copying the email into a new message, you can use the forwarding function to specify a different email address. This differs from using the reply function, as it doesn’t include the address of the original sender, meaning that if you don’t want your email to go back to that address too, you don’t have to manually remove it.

Select the email you would like to forward, and then click on the forward button.

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You can now add the address you would like to send your email too, and add text to your message.

Your subject will automatically be populated, and you can also add attachments and signatures.

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How do I check my mail capacity?

It’s important to keep an eye on your mail capacity every so often, as going over your quota could prevent you from sending or receiving further emails.

To view your current mail capacity, simply log in to your inbox and your quota will appear in the left-hand column. To free up space, you’ll need to delete and clear any large or unnecessary emails from your inbox.

How do I delete an email?

This section will explain how you can delete an email message. There are two ways to delete emails. The first just moves your email to the trash folder, meaning that although it is removed from your inbox, you can still access it, and retrieve it if required. The second method permanently deletes it, and cannot be undone.

Moving your emails to Trash

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Select the email you would like to delete and then click the Trash Can icon in the toolbar above.

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This will then take your email to the Trash folder. Your email will still be available in the trash folder – if you would like to delete the email completely, click on the Trash folder, open up the menu for the folder, and then click Empty folder.

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How do I move an email?

You can use this functionality to organise your email; maybe you want to store all your emails into different folders per sender, or maybe you want to split your email into a work and personal section. You can also use this functionality to move items from your trash folder and move it back into your inbox, or another folder you’ve set up.

To move an email into another folder, simply drag and drop the email into its new folder.

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Your email message will now be moved to the selected folder.

How do I copy an email?

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This article will explain how you can copy an email message. This allows you to take a copy of an email and move it into a different folder. This differs to the Move functionality, as the Copy function leaves the original email in the original folder and places a duplicate of the email in the specified folder.

Select the message you would like to copy, and then click the Menu button – signified by three horizontal lines on top of each other.

From the drop-down list, select Copy.

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Now select the folder you would like to copy the email to. Once selected, click Copy to complete the process.

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Your message will now be copied to the selected folder.

How do I print an email?

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This article will explain how you can print an email message. This will allow you to save a hard copy of any of your emails, or print out receipts or tickets for anything you may have bought online.

Please remember to be conscious of the environment before printing out your emails, keeping a copy on a server is far more environmentally friendly than printing one out. That said, sometimes it is unavoidable. In which case, you can’t print your emails by following the below instructions.

Select the email you wish to print, then click on the menu button. From the drop-down list, select the Print option.

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This will open a print preview in a separate window. Follow your systems usual print steps to complete this process.

How do I mark an email as unread?

This functionality allows you to mark emails as read without you having to open each email individually; which is especially useful if you have a large number of emails you do not need to read.

Start by logging in to your Webmail. From there, go to your Inbox and select the message you wish to mark as unread. Once done, click the menu button in your toolbar and choose Mark as unread from the drop-down menu.

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Alternatively, you can right-click your message and select Mark as unread from the menu that appears.

How do I add an attachment to an email?

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You can use this functionality to send documents, files and other documents via email

When composing an email, click on the Attachments option under the subject bar.

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Use your file navigator to find the file you want to attach.

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  • Once your file is attached it will display on the email message. If you wish to remove the attachment use the Trash can icon to delete the file. Once the rest of your message is complete, click Send.Basic Email

The size of the attachment you are able to send depends on the type of email package you have. Personal email packages can send attachments up to 10mb in size, whereas Business Email packages can send attachments of up to 50mb in size.