I accidentally deleted an email. How do I recover it?

This article will show you how to recover emails from your Trash folder.

If you’ve deleted an email and suddenly realised that it was an important message, you can recover it by following these steps:

Step 1 of 4

Access your Trash or Deleted Items folder.

Step 2 of 4

Find and select the email(s) you wish to recover.

Step 3 of 4

Right-click your email(s) and select Move from the drop-down menu that appears.

Step 4 of 4

Choose which folder you want to move your email(s) to.

If, however, you’ve emptied your Trash folder, you can still recover your lost emails by following the steps outlined below:

Please note: this process is only applicable to Generation 2 mailboxes.

Step 1 of 5

Start by logging in to your Webmail.


Step 2 of 5

From there, select Trash within the left-hand menu.

Select Trash


Step 3 of 5

Next, select the three dots icon that appears alongside Trash and choose Recover Deleted Items from the menu that appears.

Select Recover Deleted Items


Step 4 of 5

You will now be shown all the emails that have been recently deleted. Select all of the emails that you wish to recover and then click Move Selected Items.

Click Move selected items


Step 5 of 5

Choose which folder you want to move your recovered emails into and then click Move.

Select folder