Changing your FTP password

This article will help you to change the FTP password associated with your Hosting package

Updating your password has the double benefit of increasing the security of your account and allowing you to use a password that you are easily able to remember.

Please note: You will see a strength meter when creating your password. To strengthen your password, please ensure you use a mixture of letters, numbers and symbols.

Simply click on a title below to skip to the most appropriate FAQ. You can also click the Top button to return and make another selection.

Web Hosting plans purchased after July 2020 / Premium Hosting plans purchased after August 2020 (cPanel)

Step 1 of 3

Start by accessing your Web Hosting dashboard.


Step 2 of 3

Under Settings on your account dashboard, select Change next to your Password.
Change password


Step 3 of 3

Enter a new password and confirm it. Once done, select Change Password.



Web Hosting plans purchased before July 2020 / Premium Hosting plans purchased before August 2020

Step 1 of 6

Start by logging in to your legacy Control Panel. For details on how to do this, please read the following article: How do I access and manage my products?

Step 2 of 6

From there, select Web Hosting or Premium Hosting within the ‘Manage active products’ section, depending on which product you wish to use.

Next, select Manage opposite the ‘(bought before XX/XX/XX)’ option.

Manage Shared Web Hosting


Step 3 of 6

This will show you an overview of your current hosting packages. Click Manage for the account you wish to use.

Manage Legacy hosting


Step 4 of 6

On the next page, select Manage for the domain you wish to access.

Manage hosting domain


Step 5 of 6

Click on the Change Password option in the Web Tools section.


Step 6 of 6

Enter your new password into the FTP Password field and click on the Change Password button.