How can I create a backup of my website?

This article will help you to back up your website files.

The step-by-step instructions below will help you to back up your website files using your Web Hosting control panel.

The following steps apply to Web Hosting plans purchased after July 2020 and Premium Hosting plans purchased after August 2020 (cPanel):

Step 1 of 6

Start by accessing your Web Hosting dashboard.


Step 2 of 6

On your dashboard, select the cPanel Admin button that appears above Settings.



Step 3 of 6

Select Backup Wizard under the Files heading.

Backup Wizard


Step 4 of 6

For the first step, select the option Back up.



Step 5 of 6

On the next page, choose whether you want to perform a Full or Partial backup.

Full or Partial Backup


Step 6 of 6

On the final page, select the files you wish to backup and enter your email address. Once done, click ‘Generate Backup’ to begin the process.



Once complete, you’ll receive an email to confirm the process is complete. All your backups will be displayed in your dashboard and will be retained for 30 days.

Via FileZilla

Before you start this process, you’ll need the following details:

  • The IP address or domain name for your website.
  • Your FTP username/cPanel login name.
  • Your FTP password.
Step 1 of 4

Start-up FileZilla and you’ll be presented with several fields.


Enter your IP address or domain name into ‘Host’ and your FTP login details into ‘Username’ and ‘Password’. For ‘Port’, simply enter ‘21’.

Step 2 of 4

Select Quickconnect, whereupon FileZilla will connect to your hosting account based on your provided details.

Step 3 of 4

You’ll now need to fill in the Local site and Remote site sections.

For Remote site, open your website’s root directory and select your public_html folder. The root directory might be different for a secondary or addon domain.

For Local site, select the folder on your computer where you store your website’s assets.


Step 4 of 4

Select all your website’s files and directories from the Remote site folder and drag them into the Local site section. Once this is complete, you’ll have a backup of your site saved on your computer.

Via File Manager - Single File

The following steps apply to Web Hosting plans purchased before July 2020 and Premium Hosting plans purchased before August 2020:

Step 1 of 8

Start by logging in to your 123 Reg Control Panel.


Step 2 of 8

From there, select Web Hosting or Premium Hosting within the ‘Manage active products’ section, depending on which product you wish to use.

Next, select Manage opposite the ‘(bought before XX/XX/XX)’ option.

Manage Shared Web Hosting


Step 3 of 8

This will show you an overview of your current hosting packages. Click Manage for the account you wish to use.

Manage Legacy hosting


Step 4 of 8

On the next page, select Manage for the domain you wish to update.

Manage hosting domain


Step 5 of 8

Now click on File Manager.

click on file manager

Step 6 of 8

In your File Manager, select the file and click on Open.

click on open

Step 7 of 8

Your file will start to download on your Web Browser.

click on upload

Step 8 of 8

You can now save the file in a backup folder.

click on upload

Follow the steps below if you wish to back up your entire website.

Via File Manager - Multiple Files

Step 1 of 5

In your File Manager, select your website files and click on Pack .

zip your files

Step 2 of 5

Create a name for the folder and select the zip option.

create a name for your folder

Step 3 of 5

Click on the Pack button.

click on pack

Step 4 of 5

Select the zip folder for your website files and click on Open.

click on open

Step 5 of 5

Once your files have downloaded, just save them in a backup folder.

click on unpack

For users who have a Professional Hosting package you have an additional method for backing up your files.


Backup/Restore via Control Panel

Step 1 of 3

In your Web Hosting control panel, click on the Backup/Restore option.

click on Backup/Restore

Step 2 of 3

Click on Create Full Backup to make a full backup of your website.

click create a full backup

Step 3 of 3

To make a backup of just one section of your website, just click the directory folder you’d like to back up and click Create Partial Backup.

click on create a partial backup