How do I create custom error pages?

This FAQ will help you to create custom error pages on your hosting package

123 Reg Hosting Packages allow you to create your own error pages for use when your website creates an error. They can be jovial, informative or a mix of both.

The following steps apply to Web Hosting plans purchased after July 2020 and Premium Hosting plans purchased after August 2020:

Step 1 of 8

Start by logging in to your Control Panel and scroll down to ‘Web Hosting’. From there, select Manage.

General Control Panel


Step 2 of 8

On the next page, select Manage for the account you wish to use.

Web Hosting Manage


Step 3 of 8

Select the three-dot icon for the package you want to edit. From there, choose Settings from the drop-down menu that appears.

cPanel Admin


Step 4 of 8

On your dashboard, select the cPanel Admin button that appears above Settings.



Step 5 of 8

Select Error Pages under the Advanced section.
Select Error Pages


Step 6 of 8

For Step 1 – Select Domain to Manage Error Pages, choose the domain you wish to use.



Step 7 of 8

For Step 2 – Edit Error Pages for: (your domain), select 404 (Not Found).

Edit error pages


Step 8 of 8

If you have any HTML knowledge, make the necessary changes here. Once done, select Save to confirm your changes.

Click Save


The following steps apply to Web Hosting plans purchased before July 2020 and Premium Hosting plans purchased before August 2020:

Step 1 of 6

Open Notepad or a similar text editor


Step 2 of 6

Copy and paste the following text into your new .htaccess file:

ErrorDocument 400
ErrorDocument 403
ErrorDocument 404
ErrorDocument 500
Step 3 of 6

Replace “” with your own domain name, then save the file with the file name “.htaccess”


Step 4 of 6

Make sure that the file type is set to “All Files”.


Step 5 of 6

Click the “Save” button.

Tip:You will need to upload the error pages, e.g. 404.html


Step 6 of 6

Upload the .htaccess file to your webspace.