Using the Ping, Trace and NSlookup tool

You can use this tool to lookup a specific IP, hostname or Domain Name.

Please note: this tool is not available on any Web Hosting plans purchased after July 2020 or Premium Hosting plans purchased after August 2020.

Step 1 of 6

Start by logging in to your legacy Control Panel. For details on how to do this, please read the following article: How do I access and manage my products?

Step 2 of 6

From there, select Web Hosting or Premium Hosting within the ‘Manage active products’ section, depending on which product you wish to use.

Next, select Manage opposite the ‘(bought before XX/XX/XX)’ option.

Manage Shared Web Hosting


Step 3 of 6

This will show you an overview of your current hosting packages. Click Manage for the account you wish to use.

Manage Legacy hosting


Step 4 of 6

On the next page, select Manage for the domain you wish to access.

Manage hosting domain


Step 5 of 6

Click on the Ping, Trace & NSlookup option in the Website Help & Diagnostics section.

Step 6 of 6
  • Enter the IP Addresshostname or domain name into the box and press the button for the test you wish to perform.

    The results will then be displayed on the page.

Please note: It may take up to 2 minutes to perform the test in full