How do I find my lost account details?

This FAQ will provide troubleshooting tips on common issues experienced when logging in and out of your 123 Reg Control Panel and show you how to reset your password if needed.

Reset Password

The most common method of accessing your account is to reset your password. This can be done by following these steps:

Step 1 of 4

Go to the Login page and select Forgotten your password?

Forgotten password

 

Step 2 of 4

Simply enter your email address or 123 Reg username into the provided field and select Continue.

Enter email address

 

Step 3 of 4

From there, you will be sent an email containing a unique code which will expire in 2 hours. Enter this verification code into the provided field.

Enter unique code

 

Step 4 of 4

Once done, you can enter your new password into the provided fields.

This must be a minimum of 12 characters long and should also include a mixture of capital and lowercase letters, along with numbers and special characters (such as dashes, full stops or exclamation marks), to make it harder for others to guess your details.

Create new password

 

Domains in a separate account

If you have your domain names in an account you don’t own or have access to, please refer to this article.

Contact our Support Team

You can also prove you are the owner of the account by contacting support and providing the following information:

  • Full Name
  • Full Address
  • Postcode
  • Email Address

You’ll also need to confirm at least two of the following:

  • Last 4 digits of the card stored on the account
  • Direct debit reference number
  • PayPal billing agreement
  • PayPal transaction ID
  • 123 Reg invoice number (the format is 123-00XXXXXXX)
  • Correct answer to the security question set up on the account

Once these details have been verified, our support agents will help you reset your password.