My Website is down

This article applies to the following 123 Reg Services: Website Builder, Web Hosting, Online Shop and Dedicated Servers/VPS.

This article lists some of the most common errors experienced with your website. Simply click on the package type you are using for various troubleshooting tips for getting your website back online.

Hosting

The first thing to check is that both your domain name and Hosting package are in date and fully valid. You can check this via the 123 Reg Control Panel by scrolling down to the Web Hosting section and clicking Manage below Web Hosting, where you will see the current status of your package.

The next item to check is that the nameservers on your domain are pointing to 123 Reg. A Nameserver is a server which controls the DNS for a domain. It allows you to decide which hosting company controls your webspace and email. If your domain isn’t pointed to the 123 Reg nameservers, you will be unable to manage them from the 123 Reg Control Panel.

The final thing to check is that your domain is pointing to your 123 Reg Hosting package. For full step-by-step instructions on pointing your domain name to 123 Reg hosting, read this article: How do I point my domain to 123 Reg Hosting?

Website Builder

The first thing to check is that both your domain name and Website Builder package are in date and fully valid. You can check the current status of your package via the 123 Reg Control Panel by selecting Website Builder within your ‘Manage active products’ section, followed by Manage opposite Manage websites.

The next item to check is that the nameservers on your domain are pointing to 123 Reg. A Nameserver is a server which controls the DNS for a domain. It allows you to decide which hosting company controls your webspace and email. If your domain isn’t pointed to the 123 Reg nameservers, you will be unable to manage them from the 123 Reg Control Panel.

The final thing to check is that your domain is pointing to your 123 Reg Website Builder package. For full step-by-step instructions on pointing your domain name to 123 Reg hosting, read this article: How do I point my domain to 123 Reg Hosting?

InstantSite

The first thing to check is that both your domain name and InstantSite package are in date and fully valid. You can check the current status of your package via the 123 Reg Control Panel by selecting InstantSite within your ‘Manage active products’ section, followed by Manage opposite Manage InstantSite.

The next item to check is that the nameservers on your domain are pointing to 123 Reg. A Nameserver is a server which controls the DNS for a domain. It allows you to decide which hosting company controls your webspace and email. If your domain isn’t pointed to the 123 Reg nameservers, you will be unable to manage them from the 123 Reg Control Panel.

The final thing to check is that your domain is pointing to your 123 Reg InstantSite package. For full step-by-step instructions on pointing your domain name to 123 Reg hosting, read this article: How do I point my domain to 123 Reg Hosting?

Online Shop

The first thing to check is that both your domain name and Online Shop package are in date and fully valid. You can check the current status of your package via the 123 Reg Control Panel by selecting Online Shop within your ‘Manage active products’ section, followed by Manage opposite Manage Online Shop.

The next item to check is that the nameservers on your domain are pointing to 123 Reg. A Nameserver is a server which controls the DNS for a domain. It allows you to decide which hosting company controls your webspace and email. If your domain isn’t pointed to the 123 Reg nameservers, you will be unable to manage them from the 123 Reg Control Panel.

The final thing to check is that your domain is pointing to your 123 Reg Online Shop package. For full step-by-step instructions on pointing your domain name to 123 Reg hosting, read this article: How do I point my domain to 123 Reg Hosting?

VPS/Dedicated Server

The first thing to check is that both your domain name and Online Shop package are in date and fully valid. You can check the current status of your package via the 123 Reg Control Panel by selecting Virtual Private Servers (VPS) within your ‘Manage active products’ section, followed by Manage opposite Manage Virtual Private Servers.

The next item to check is that the nameservers on your domain are pointing to 123 Reg. A Nameserver is a server which controls the DNS for a domain. It allows you to decide which hosting company controls your webspace and email. If your domain isn’t pointed to the 123 Reg nameservers, you will be unable to manage them from the 123 Reg Control Panel.

The final thing to check is that your domain is pointing to your 123 Reg VPS/Dedicated Server. For full step-by-step instructions on pointing your domain name to 123 Reg hosting, read this article: How do I point my domain to 123 Reg Hosting?

If these troubleshooting tips have not helped to solve your issue, you should raise a support ticket to one of our support team who will be able to look with more detail at your issue. This article will provide with the details needed to contact our Support teams.