My Website is down

This article applies to the following 123 Reg Services: Website Builder, Web Hosting, Online Shop and Dedicated Servers/VPS.

This article lists some of the most common errors experienced with your website. Simply click on the package type you are using for various troubleshooting tips for getting your website back online.

Hosting

The first thing to check is that both your domain name and Hosting package are in date and fully valid. You can check this via the 123 Reg Control Panel by scrolling down to the Web Hosting section and clicking Manage below Web Hosting, where you will see the current status of your package.

The next item to check is that the nameservers on your domain are pointing to 123 Reg. A Nameserver is a server which controls the DNS for a domain. It allows you to decide which hosting company controls your webspace and email. If your domain isn’t pointed to the 123 Reg nameservers, you will be unable to manage them from the 123 Reg Control Panel.

The final thing to check is that your domain is pointing to your 123 Reg Hosting package. This is also done via the 123 Reg Control Panel by clicking Manage for the relevant domain name from the Domain Names section.

For full step-by-step instructions on pointing your domain name to 123 Reg hosting, read this article: How do I point my domain to 123 Reg Hosting?

Website Builder

The first thing to check is that both your domain name and Website Builder package are in date and fully valid. You can check this via the 123 Reg Control Panel by scrolling down to the Create your website section and clicking Manage below Website Builder, where you will see the current status of your package.

The next item to check is that the nameservers on your domain are pointing to 123 Reg. A Nameserver is a server which controls the DNS for a domain. It allows you to decide which hosting company controls your webspace and email. If your domain isn’t pointed to the 123 Reg nameservers, you will be unable to manage them from the 123 Reg Control Panel.

The final thing to check is that your domain is pointing to your 123 Reg Website Builder package. This is also done via the 123 Reg Control Panel by clicking Manage for the relevant domain name from the Domain Names section.

For full step-by-step instructions on pointing your domain name to 123 Reg hosting, read this article: How do I point my domain to 123 Reg Hosting?

InstantSite

The first thing to check is that both your domain name and InstantSite package are in date and fully valid. You can check this via the 123 Reg Control Panel by scrolling down to the Create your website section and clicking Manage below InstantSite, where you will see the current status of your package.

The next item to check is that the nameservers on your domain are pointing to 123 Reg. A Nameserver is a server which controls the DNS for a domain. It allows you to decide which hosting company controls your webspace and email. If your domain isn’t pointed to the 123 Reg nameservers, you will be unable to manage them from the 123 Reg Control Panel.

The final thing to check is that your domain is pointing to your 123 Reg InstantSite package. This is also done via the 123 Reg Control Panel by clicking Manage for the relevant domain name from the Domain Names section.

For full step-by-step instructions on pointing your domain name to 123 Reg hosting, read this article: How do I point my domain to 123 Reg Hosting?

One further explanation for your InstantSite not displaying correctly can be that the page is not visible in your website’s Site Map. This article will explain how you can resolve this problem.

eCommerce

The first thing to check is that both your domain name and Online Shop package are in date and fully valid. You can check this via the 123 Reg Control Panel by scrolling down to the Online Shop section and clicking Manage below Online Shop, where you will see the current status of your package.

The next item to check is that the nameservers on your domain are pointing to 123 Reg. A Nameserver is a server which controls the DNS for a domain. It allows you to decide which hosting company controls your webspace and email. If your domain isn’t pointed to the 123 Reg nameservers, you will be unable to manage them from the 123 Reg Control Panel.

The final thing to check is that your domain is pointing to your 123 Reg Online Shop package. This is also done via the 123 Reg Control Panel by clicking Manage for the relevant domain name from the Domain Names section.

For full step-by-step instructions on pointing your domain name to 123 Reg hosting, read this article: How do I point my domain to 123 Reg Hosting?

VPS/Dedicated Server

The first thing to check is that both your domain name and VPS/Dedicated Server are in date and fully valid. You can check this via the 123 Reg Control Panel by scrolling down to the Server section and clicking Manage below VPS, where you will see the current status of your package.

The next item to check is that the nameservers on your domain are pointing to 123 Reg. A Nameserver is a server which controls the DNS for a domain. It allows you to decide which hosting company controls your webspace and email. If your domain isn’t pointed to the 123 Reg nameservers, you will be unable to manage them from the 123 Reg Control Panel.

The final thing to check is that your domain is pointing to your 123 Reg VPS/Dedicated Server. This is also done via the 123 Reg Control Panel by clicking Manage for the relevant domain name from the Domain Names section.

For full step-by-step instructions on pointing your domain name to 123 Reg hosting, read this article: How do I point my domain to 123 Reg Hosting?

If these troubleshooting tips have not helped to solve your issue, you should raise a support ticket to one of our support team who will be able to look with more detail at your issue. This article will provide with the details needed to contact our Support teams.