My Website is down

This article applies to the following 123 Reg Services: Website Builder, Web Hosting, InstantSite, eCommerce and Dedicated Servers/VPS.

This article lists some of the most common errors experienced with your website. Simply click on the package type you are using for various troubleshooting tips for getting your website back online.


Hosting

The first thing to check is that both your domain name and Hosting package are in date and fully valid. You can check this via the 123 Reg control panel by clicking on the Renew Services button under the Account Management section.

The next item to check is that the nameservers on your domain are pointing to 123 Reg. A Nameserver is a server which controls the DNS for a domain. It allows you to decide which hosting company controls your webspace and email.

The 123-reg.co.uk nameservers are:

  • ns.123-reg.co.uk
  • ns2.123-reg.co.uk

You can check, and change, your Nameservers through your 123 Reg control panel. Read this article for a step by step guide on changing your Nameservers.

The final thing to check is that your domain is pointing to your 123 Reg Hosting package. This is also done via the 123 Reg Control Panel by clicking the Manage button on the relevant domain name from the Domain Names section of the Control Panel.

For full step by step instructions on pointing your domain name to 123 Reg hosting, read this article.

Website Builder

The first thing to check is that both your domain name and Hosting package are in date and fully valid. You can check this via the 123 Reg control panel by clicking on the Renew Services button under the Account Management section.

The next item to check is that the nameservers on your domain are pointing to 123 Reg. A Nameserver is a server which controls the DNS for a domain. It allows you to decide which hosting company controls your webspace and email.

The 123-reg.co.uk nameservers are:

  • ns.123-reg.co.uk
  • ns2.123-reg.co.uk

You can check, and change, your Nameservers through your 123 Reg control panel. Read this article for a step by step guide on changing your Nameservers.

The final thing to check is that your domain is pointing to your 123 Reg Hosting package. This is also done via the 123 Reg Control Panel by clicking the Manage button on the relevant domain name from the Domain Names section of the Control Panel.

For full step by step instructions on pointing your domain name to 123 Reg hosting, read this article.

InstantSite

The first thing to check is that both your domain name and Hosting package are in date and fully valid. You can check this via the 123 Reg control panel by clicking on the Renew Services button under the Account Management section.

The next item to check is that the nameservers on your domain are pointing to 123 Reg. A Nameserver is a server which controls the DNS for a domain. It allows you to decide which hosting company controls your webspace and email.

The 123-reg.co.uk nameservers are:

  • ns.123-reg.co.uk
  • ns2.123-reg.co.uk

You can check, and change, your Nameservers through your 123 Reg control panel. Read this article for a step by step guide on changing your Nameservers.

The final thing to check is that your domain is pointing to your 123 Reg Hosting package. This is also done via the 123 Reg Control Panel by clicking the Manage button on the relevant domain name from the Domain Names section of the Control Panel.

For full step by step instructions on pointing your domain name to 123 Reg hosting, read this article.

One further explanation for your InstantSite not displaying correctly can be that the page is not visible in your website's Site Map. This article will explain how you can resolve this problem.

eCommerce

The first thing to check is that both your domain name and Hosting package are in date and fully valid. You can check this via the 123 Reg control panel by clicking on the Renew Services button under the Account Management section.

The next item to check is that the nameservers on your domain are pointing to 123 Reg. A Nameserver is a server which controls the DNS for a domain. It allows you to decide which hosting company controls your webspace and email.

The 123-reg.co.uk nameservers are:

  • ns.123-reg.co.uk
  • ns2.123-reg.co.uk

You can check, and change, your Nameservers through your 123 Reg control panel. Read this article for a step by step guide on changing your Nameservers.

The final thing to check is that your domain is pointing to your 123 Reg Hosting package. This is also done via the 123 Reg Control Panel by clicking the Manage button on the relevant domain name from the Domain Names section of the Control Panel.

For full step by step instructions on pointing your domain name to 123 Reg hosting, read this article.

VPS/Dedicated Server

The first thing to check is that both your domain name and Hosting package are in date and fully valid. You can check this via the 123 Reg control panel by clicking on the Renew Services button under the Account Management section.

The next item to check is that the nameservers on your domain are pointing to 123 Reg. A Nameserver is a server which controls the DNS for a domain. It allows you to decide which hosting company controls your webspace and email.

The 123-reg.co.uk nameservers are:

  • ns.123-reg.co.uk
  • ns2.123-reg.co.uk

You can check, and change, your Nameservers through your 123 Reg control panel. Read this article for a step by step guide on changing your Nameservers.

The final thing to check is that your domain is pointing to your 123 Reg Hosting package. This is also done via the 123 Reg Control Panel by clicking the Manage button on the relevant domain name from the Domain Names section of the Control Panel.

For full step by step instructions on pointing your domain name to 123 Reg hosting, read this article.

If these troubleshooting tips have not helped to solve your issue, you should raise a support ticket to one of our support team who will be able to look with more detail at your issue. This article will provide with the details needed to contact our Support teams.