Self Diagnosis Alert – MX Records

Thank you for using the 123 Reg Self Diagnosis Tool!

We have detected a possible issue with your domain name configuration, as your domain name does not appear to be using our MX records.

This can be rectified through your 123 Reg Control Panel by following the instructions below:

Step 1 of 6

Select Domain Names within the ‘Manage active products’ section.

Next, choose your domain name from the provided list and then select Manage.

Manage Domain Names


Step 2 of 6

Scroll down to the Advanced Domain Settings section and click on the Manage DNS (A, MX, CNAME, TXT) link.

Step 3 of 6

From the Basic DNS tab.

Step 4 of 6

Click on the Change button in the EMAIL SETTINGS (MX RECORDS) section.


Step 5 of 6

Select 123 Reg email from the Your email is pointing to: drop down list.

Click on the Point to service button.


Step 6 of 6

Click on the Confirm button to complete the change.

Please Note: It will take between 24 - 48 hours for the new MX records to become active.