What happens if I don't make my payment?

This article will explain what happens to your 123 Reg products if you forget to renew them.

Here at 123 Reg, we understand that life can be hectic and things are forgotten, which is why we’re happy to offer you a grace period for the products that we can (which is nearly all of them).

If your payment details fail, your service(s) will still be up and running for 7 days as we re-attempt renewal. This ensures that you have the chance to renew after expiry, with no disruption to your service(s).

However, if payment is not received within these 7 days, your package will be suspended.

Payment will be attempted 3 more times, and – upon each instance of a failed payment – you will receive an email notification informing you that we have tried to take payment, but have been unsuccessful. To resolve this, simply access your account at https://www.123-reg.co.uk/secure/ where you can update your payment details and complete a manual renewal.

If payment is still outstanding 28 days after your renewal date, your service(s) and all associated data will be deleted.

Products that work differently

Domain names

The process for domain names varies depending on the extension you have, since they are governed by various registries.

The majority of domain name extensions offer a 16-day grace period after the initial expiry date. During this period, you’ll be able to renew your expired domain name straight from your 123 Reg control panel with no additional fee, other than renewal cost. However, if a domain name is not renewed within this period, it could result in additional fees to recover the domain name or the loss of the domain name altogether.

Extensions that do not follow this process are: .at .eu .de and .jp

To find out more about the domain name renewal process and specific domain name extension renewals check out this useful article.

What is the domain recovery period and how can I restore my domain names?

SSL
The renewal process for SSL certificates is different as they have a finite lifespan; if renewed before expiry, the lifespan of the service will be extended. Should an SSL certificate reach its expiry date without renewal, it will not be possible to extend the lifespan and the service will cease to function. The only way to reinstate an SSL certificate is to purchase a new one.