What happens in the event of the death of an account holder?

This FAQ will explain what happens in the event of the death of an account holder, and how a new account holder is able to take control

Personal Account

In the event of an account holder passing away, we should be notified and require evidential proof of the death certificate to close the account.

If the Executor of a Will is required to take control of the account, they must send a request in writing (with proof of the Executors status), stating what action needs to be taken. We would require the Executor to set up a new 123 Reg account to enable us to process their request and transfer the services over to the new account. The Executor will not have the right to access the deceased person’s actual account, but they can request for any remaining credit to be transferred to the new account.

A new account can be set up free of charge at https://sso.123-reg.co.uk/

For instructions on how to contact 123 Reg, click here.

Company Account

If the account holder that represents a Company should pass away, then the person that wishes to take control of the account will have to provide:

  1. Proof of their role within the company – for example, a letter showing Partner or Director status that can be matched with Company House.
  2. Any new contact information, such as the email address and phone number of the new account holder.

Once we have received this information, we will change the registered account details to the new account holder.

For instructions on how to contact 123 Reg, click here.

All documentation can be provided by fax, email or post, with all requests detailing the necessary action required by us.

It is advised to use the 123 Reg template for this request, which asks for all the information that will be required and will help to ensure that your request can be processed as quickly as possible.

Please forward the documentation and transfer request to one of the following:

Fax: 0208 043 0496

Email: documents@123-reg.co.uk

Post: 123 Reg
5th Floor
The Shipping Building
Old Vinyl Factory