Why did my payment fail?

If you experience a billing issue, it may be due to several reasons, including:

  • Insufficient funds in your account
  • Incorrect or out-of-date payment details
  • There’s an issue with your bank or payment provider

We will keep your service(s) running for 7 days after the initial expiry date as we re-attempt renewal. However, if payment is not received within 7 days, your package will be suspended.

To resolve this issue and prevent any disruptions to your service(s), you may perform one of the following actions:

  • Update your payment details
  • Add a new payment method to your account
  • Contact your payment provider for help

For further information on how to amend your payment details, please read the following article: What payment methods can I use?