How can I get back online?
This FAQ will explore the steps you can take to get your web presence back online
The below are some of the scenarios that may be useful to get you back online; if you have any questions or would like to discuss your options further, feel free to contact our Product Information team: 0330 221 1007.
Without your VPS, there are several steps you can take to get your web presence back online so that your customers can continue to find you and get in contact with you.
One of the first places to start is a holding page. A holding page will mean you have a live website that people will be able to see when they visit your domain name. Here you can add vital information such as contact emails and phone numbers, as well as links to your social accounts and any messages you’d like your customers to see.
If you wish to create more than a holding page, please call our Product Information team who will discuss your options with you and will ensure you get back online as soon as possible: 0330 221 1007
Staying contactable is of utmost importance. With your 123 Reg domain name, you’ll be able to create a mailbox or email forwarder for your domain name, meaning you’ll still be able to send and receive mail to communicate with your customers. For details on how to do this, please read the following article: How do I create a mailbox?
Our mailboxes can by synced with your mobile device or email client, so you’ll be able to continue using your preferred set-up for your email.
If you require additional mailboxes, or would like to discuss your options, please call our Product Information team who will be able to answer your questions and assist you as best as possible: 0330 221 1007
If you have another website running elsewhere, one of the simplest fixes is to simply forward your domain name to your other website. This is a simple way of directing customers to your alternative website where you can inform them of what’s happening and explain their next steps. For details on how to do this, please read the following article: How do I add my temporary web forwarding?
Please note: it can take up to 24 hours for these changes to take effect.
If you need something more than a holding page or web forwarding, you may consider our web hosting packages with WordPress. These packages allow a simple one click install of the world’s most popular content management systems, and come with a range of themes and plugins that will allow you to quickly and easily construct a replacement website that suits your branding and your needs.
Where can I find more information on WordPress hosting? For full details on WordPress Hosting, you can visit our website or call our Product Information team who will discuss your options and endeavour to get you back online as quickly and easily as possible: 0330 221 1007
Is there a way that I can still view my old website? There are some tools available online that save old versions of websites. Depending on how your website was set up, it is possible that a copy of your site is saved to one of these archives. Because of the way these archives work, it won’t be possible for you to download a version of your website, but you may be able to rescue old text and images by copying and pasting them. A good place to start is the Internet Archive Way Back machine.