What support options do I get with my VPS server?

This article will explain the support options you get with your 123 Reg VPS.

Every Virtual Private Server purchased with 123 Reg includes the following:

  • Telephone: +44 (0)345 450 2310 (Weekdays: 08:00 – 22:00)
  • Live Chat: 09:00 – 19:00 every day
  • 99.9% network uptime promise
  • 24/7 Hardware support

Unmanaged Virtual Private Servers – Root access and management

Please note: Updates to software installed by you is not covered in our support.

All our VPS plans come with full administrator access, so you can install all the applications you need. However, that extra flexibility means you also need to take care of some maintenance, like keeping the applications or software you install secure and up to date.

We manage:

  • Hardware replacement
  • Network connectivity
  • Base operating system

You would manage:

  • Operating system updates
  • Security patches and updates
  • User script errors
  • Customer data backups