What support options do I get with my VPS server?

This article applies to 123 Reg Virtual Private Server hosting.

This article will explain the support options you get with your 123 Reg VPS server.

Included support with all 123 Reg VPS servers:

  • Telephone and Ticket Support from 9am to 7pm, Monday to Friday
  • Live Chat Support from 9am to 5pm, Monday to Friday
  • 99.9% network uptime promise
  • 24/7 Hardware support

Unmanaged VPS servers – Root access and management

Please Note: Updates to software installed by you is not covered in our support.

All VPS servers come with full administrator access, so you can install all the applications you need. However, that extra flexibility means you also need to take care of some maintenance, like keeping the applications or software you install secure and up to date.

We manage:

  • Hardware replacement
  • Network connectivity
  • Base operating system

You would manage:

  • Operating system updates
  • Security patches and updates
  • User script errors
  • Customer data backups