PSD error: Problem processing your design…
This article applies to SiteFusion packages.
There was a problem processing your design, and unfortunately we couldn't diagnose exactly what this is
This is a non-specific error that usually indicates something unusual in you PSD file. This error is more likely to occur in large and complex PSD files with lots of layers (20+).
Try these steps:
- Removing all unnecessary layers from your PSD
- Removing alpha channels
- Removing layer groups
- Reducing file size below 20Mb
- Removing clipping paths and groups
- Choosing ‘Save as…’ from the file menu and saving the file with a new name
If none of the above works please upload your PSD by clicking on the Ask a question tab on the top of this page to open a new support ticket. We will then try to resolve the issue for you.