Why is my website stating a ‘The Connection Is Not Private’ warning message?

This article will explain why your site is displaying a warning message to certain visitors.

If your website uses an SSL certificate that was issued between 21 – 27 April 2021, it will cause macOS 11.4 and iOS 14.6 visitors to receive the following warning message when they access your site: ‘The Connection Is Not Private’.

To resolve this issue, simply follow the instructions outlined below:

Step 1 of 10

Start by generating a new Certificate Signing Request (CSR). For instructions on how to do this, please select your relevant webserver from the options below:

Step 2 of 10

Once you’ve done this, log in to your 123 Reg Control Panel.


Step 3 of 10

From there, select SSL Certificates within the ‘Manage active products’ section and then select Manage opposite Manage SSL Certificates.

Manage SSL Certificates


Step 4 of 10

On the next page, select the tab Generation 1.

Select Generation 1


Step 5 of 10

On the next page, select Reissue Certificate for the affected domain name.

Select Reissue Certificate


Step 6 of 10

A pop-up window will appear. Simply paste your new CSR into the provided text box and tick the SHA-2 check box if you would like to use SHA-2 encoding. Once done, select Reissue.

Enter CSR


Step 7 of 10

After you’ve done this, we’ll email you when your re-keyed SSL certificate is available again.


Step 8 of 10

Once you’ve received the confirmation email, return to the SSL Certificate management page and select Download Certificate for the affected domain name.

Download Certificate


Step 9 of 10

You’ll now be given the CSR for your SSL certificate. Copy the displayed code and paste it into a separate document so that you have a saved copy of it.

copy CSR


Step 10 of 10

Next, you’ll need to install your certificate. For instructions of how to do this, please select your server from the options below:

Once you’ve done this, any visitors using macOS 11.4 and iOS 14.6 will no longer receive the warning message.