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Support team availability
21 October 2016, 12:00
Due to some external problems on location in our customer support centres our teams are having intermittent problems with our phone calls and live chat support.
This is resulting in some phone calls or chat support sessions being cut-off mid conversation. We are very sorry for this..
For this reason, we are limiting some of our support contacts which might increase waiting times on phones and our chat support team to be unavailable.
Our teams are very sorry for the inconvenience and ask that you raise a ticket, as this will ensure we get an answer back to you without being cut-off.