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Shared and Premium Web Hosting websites loading issues (website 503 error)
17 January 2017, 13:25
17 January 2017, 22:36
Some customer websites are currently not working. Our system engineers have identified the problem and are working on rectifying the issue.
The team have restored service to some sites and are working to complete for the remaining sites, we expect all sites to be fully online and operational by the end of the day. All websites will return to normal working status, no content has been lost.
We will keep this status page updated with further information.
123 Reg is very sorry for the downtime and thank you for your patience and understanding.
Update : our teams are continuing work on bringing the remaining sites back online.
Update : we expect the majority of the remaining sites to be online by 18:30 and will continue working until all sites are online.
Update : fixes are continuing to roll-out and more sites are online, we are still working towards the 18:30 time for the majority of sites though some will take longer.
Update : fixes are continuing, but we have experienced issues which are delaying some of the bulk fixes for the 18:30 deadline. However, the team will continue working throughout the evening and into the night until all sites are back online.
Update : the team have restored service to the majority of services, they will continue to work until all remaining sites are online.
Resolution update : All sites are now online. I would like to again apologise to you for your sites being offline and the impact that this has on your business. We are running an internal investigation as to why a normal update went wrong on some of the hosting servers, and to find what measures we can put in place to prevent an outage of this nature again. Thank you for your understanding and continued support. Richard Winslow, 123 Reg.