Email Hosting Migration – Important Actions

Start by logging in to your legacy Control Panel. For details on how to do this, please read the following article: How do I access and manage my products?

From there, select Email within the ‘Manage active products’ section and then click Manage opposite Manage your email.

You will now be taken to the Mailbox Management page. Find the forwarding address that you wish to remove and then select the box alongside it. Once you’ve done this, click Delete selected.

A pop-up window will now appear asking if you wish to confirm your decision. Simply click Save & Exit to confirm the deletion.

Start by logging in to your legacy Control Panel. For details on how to do this, please read the following article: How do I access and manage my products?

From there, select Email within the ‘Manage active products’ section. Next, select Manage opposite Manage your email.

Select Options for the forwarder you wish to update, then click Forwarder Settings from the drop-down menu that appears.

This will take you to the settings for your email forwarder. From here, click Edit opposite Forward address.

You can now add or remove email addresses from the provided text box. Be sure to add a comma after each email address you enter to separate them.

From there, click Save to confirm your changes.

Start by logging in to your legacy Control Panel. For details on how to do this, please read the following article: How do I access and manage my products?

From there, select Email within the ‘Manage active products’ section and then click Manage opposite Manage your email.

This will take you to the ‘Manage your email’ page where you can view all the email addresses you currently have.

From here, select Options for the catch-all forwarder you want to remove and choose Delete Address from the drop-down menu that appears.

A pop-up window will appear asking if you wish to delete your selected forwarder. Click Save & Exit to confirm this.

Next, click the Create field that appears near the top of the page and select Mailbox from the drop-down menu that appears.

A pop-up window will now appear, where you can set up your new address. From here, make sure you click the box opposite Make this account a catch-all.

From there, you can enter details for your address, including:

• Email address: the name you wish to use for the address. Make sure that you have the correct domain selected and type in a phrase that will appear before the @ such as ‘hello’, ‘info’ or something more specific like ‘john.smith’ or ‘marketing’.
• Type: set this to Mailbox.
• Package: the Email Hosting plan that you wish to use for your mailbox. You’ll need to have purchased one of our packages first before you can use it for your mailbox.
• Password: this must be a minimum of 8 characters and should include a mixture of lowercase and uppercase letters, numbers as well as special characters such as (i.e. !, #, *) to ensure maximum password strength.

Once you’ve finished, click Save & Exit to set up your mailbox.

The page will then refresh itself and your new catch-all address will be displayed, ready for you to use.

Start by logging in to your legacy Control Panel. For details on how to do this, please read the following article: How do I access and manage my products?

From there, select Email within the ‘Manage active products’ section. Next, select Manage opposite Manage your email.

This will take you to the ‘Manage your email’ page where you can view all the email addresses you currently have.

Select the Options tab for the mailbox you need the password for and choose Mailbox Settings from the drop-down menu that appears.

On the next page, click Edit opposite Password.

A pop-up window will now appear where you can enter a new password. This must meet the following criteria in order for it to be accepted:

• Mixed case: use a combination of uppercase and lowercase characters
• Numbers: use a mixture of numbers and letters
• Special characters: use at least one of the following special characters : ” ! $ % ^ & * ( ) -_ = + } { # @ ‘ : ; . > , < / | ?
• Length: must be at least eight characters long
• Unique characters: must contain at least four unique characters and no more than two of the same character in a row (e.g. ‘hhh’ is not allowed)
• Number sequences: must not contain more than two numerical characters in sequence (e.g. 123 is not allowed)

Once done, click Save & Exit to confirm your changes.