Digital products

In addition to physical products, you can sell digital items such as e-books, photos, music, video tutorials, and more in your store. When you add a product to your store, you can upload a file that will be delivered to customers automatically via unique download links after they make a purchase.

We take care of the hosting of your digital items and digital delivery. There are file size limits for Website Builder plans:

  • Online Shop 100  – 100 MB
  • Online Shop Unlimited –  9 GB
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You can add a single file or multiple files under one product. There is no limit to how many files can be attached to a downloadable product.

To add a digital product, from your Store go to Catalog > Products

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Click a product to edit or create a new one.

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In the General tab untick Requires shipping or pickup.

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Then open the Files tab and click ‘Upload Files’.

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In the popup, click Choose file:

Select the file on your computer and click the + icon to add more files.

Once done, click Upload Files.

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Enter the file description and click Save.

Disabling shipping for a digital product

If you’re selling a digital product or a service, you will need to disable shipping for that product. When a customer completes checkout, the shipping portion of the checkout process will automatically be removed (it is retained for carts that include both physical and downloadable products).

Step 1 of 1
  • From your Store go to Catalog > Products.
  • Select a digital product.
  • In the Tax and Shipping section of the product page, click This Product Requires Shipping or Pickup option and toggle the button to disable shipping.
  • Click Save.

Offering digital products for free

If you create a digital product with zero price (a free product), we recommend that you enable Default payment status for orders with zero total to Paid in your Store in Settings  > General > Cart & Checkout in the Checkout Settings section. Enabling this function will allow your customers to instantly get the download link after placing an order.

There are two ways to offer digital goods for free:

Create a product with zero price: Your customers can add this product to their cart, place an order, and get the download links without paying anything. To make the process smoother, we recommend you go to your Store in Settings > General > Cart & Checkout.

Once on this page, select the Checkout Settings section and enable Default payment status for orders with zero total to Paid so your customers will instantly get the download link after placing an order.

Attach a file by adding a download link directly to the product description. By attaching a download link directly to your product, the customer doesn’t have to place an order – they can download the file right from the product page. To do so, first, upload your file to any hosting service. Second, add a link to this file in your product description. Note: this option does not allow you to see the downloads in the orders list.