How to manage your orders

This article will show you how to manage orders within your Online Store package.

Since this process differs depending on which version of Online Store you have, please select your version from the list below and follow the instructions provided to get started:

If you’re not sure which version of Online Store you have, you can find out by reading this article.

Version 9

Step 1 of 4

Start by logging in to your Online Store.

Step 2 of 4

From there, select Store within the right-hand menu.

Step 3 of 4

On the next page, click Orders within the left-hand menu (below Store).

Step 4 of 4

You will now see a complete list of your product orders. These can be sorted in ascending or descending order by selecting one of the column titles.

If you’re looking for a specific order, you can search by name, email address, payment and fulfilment status. You can also get a list of visitors that have left items in their baskets by selecting Abandoned Carts.

Version 8

Step 1 of 11

Start by logging in to your Online Store.

Step 2 of 11

Select Ecommerce from the left-hand menu and then click Manage Store.

Step 3 of 11

From your store’s management dashboard, click My Sales and then select Orders from the drop-down menu that appears.

View current orders from your store

Step 4 of 11

This will then open up a panel with all current orders made from your store. You’ll be able to see the details of each customer and if their payments have been completed or not.

Step 5 of 11

As you go ahead and process an order, you can change the status of it by clicking directly on it. A drop-down menu will appear, where you can select the new status.

Change the status of your order.



Step 6 of 11

You can also do the same if you’d like to change the payment status for an order. Again, click the current status and choose the one you’d like to change it to from the drop down that appears.

Change the payment status of an order.

Step 7 of 11

Clicking the Update Order button on the right hand side of the box, and then clicking Edit Order, will allow you to change various aspects of the customer’s order, from their contact details and addresses to their order quantity and shipping fees.

Edit your order options here.

Step 8 of 11

To send an invoice to your customer, simply click Print Invoice on the right hand side of the order details box. This will immediately create and open a copy of an invoice, which you can then print out.

Print an invoice for your customer.

Step 9 of 11

You can also view the order details of any customers who exited away from your store at the checkout stage. To do so, simply click My Sales and then Abandoned Carts from the drop down menu.

View customers that abandoned their carts.

Step 10 of 11

You can encourage these customers to complete their abandoned purchase by sending them an email. To do so, click Send Email.

Send a recovery email.


Step 11 of 11

You can then go ahead and type out the content of your recovery email. You can preview the email and how it will look on desktop by clicking Preview Email. When you’re happy with it, click Send Email.

Send a recovery email