How to open and close your shop

How do I open and close my Online Shop?

This FAQ will show you how open and close your Online Shop. You may wish to close your shop for maintenance, or just if you would like a holiday, and don’t have any staff to process orders for you.

This feature is applicable to multiple versions of the Online Shop platform, so please use the options below to select the version of Online Shop you’re using, and follow the instructions.

Bought after October 2015

Step 1 of 2

From your Online Shop control panel, select the Settings tab from the top of the page, and then select the General tab.

At the top of the General section you will see another range of tabs. Select Store profile, and then you will see the store open/close options. If you store is open, click on the Close store for maintenance option. Your store will now close.

Step 2 of 2

To reopen your store, follow the above steps, but then click on the Open the Store button.

Bought before October 2015

Step 1 of 3

Log into your 123 Reg Online Shop package. Then select the Settings option from the menu bar and choose General Settings from the drop-down.

Step 2 of 3

Click the status link underneath the General tab.

Step 3 of 3

Finally click Open or Close and required.

On this page you can also leave a message for your customer to see when the shop is closed, and even add a translation for customers using other languages. You can also choose to allow Service Access, for support staff, should you ever need to give access for an issue to be fixed.